Customer Testimonials

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DealerRater Dec 5, 2023

This was my first service appointment. Very personalized with great follow through. Love having a dedicated service specialist - consistency moving forward will be nice.

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DealerRater Dec 2, 2023

Great and friendly service. No pressure and our salesperson was extremely knowledgeable. Overall a very positive experience!

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DealerRater Dec 2, 2023

Service was prompt, thorough and everything possible is done to treat the customer with care

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DealerRater Dec 2, 2023

We recently purchased a vehicle from MB Scarborough. Bob Holzhacker was our salesman and he absolutely fantastic. Not pushy, patient, knowledgeable, and very personable. I would highly recommend working with Bob for your next Mercedes purchase.

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DealerRater Dec 2, 2023

Very nice, knowledgeable and helpful Service team. They quickly determined what my car needed and provided me with a quote and a loaner. Then they quickly completed the work same day!! Excellent!

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DealerRater Nov 30, 2023

Mercedes Scarborough has been so excellent at getting us in for tire changes (summer/winter)! Rebekah is excellent!

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DealerRater Nov 18, 2023

Extremely customer service oriented dealership. The service department goes above and beyond to ensure all needs are met.

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DealerRater Nov 12, 2023

This dealership would be nothing and I’d take my business if it were not for people like Mohamed. There’s been too many changes as of late and seeing too many new faces (employees). One thing about owning a Mercedes and taking it in for service, the customer expects, actually demands an extraordinary level of service and should be like clockwork. I can’t say that I’m seeing this as I have in the past couple of year. As mentioned if not for Mohamed and Brandy, we’ll likely take our business elsewhere.

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DealerRater Nov 8, 2023

My appointment was at 2:30pm and when i got there someone checked in my car and helped me go through the process. After verifying my car, they came and explain to me everything that was checked, i even received a full report on my car. My car was also fully washed and cleaned, which means a lot for me. Great service!

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DealerRater Nov 3, 2023

Matt did an excellent job. Approachable and easy to work with. Great experience overall. Thanks!

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DealerRater Nov 2, 2023

Great to work with. Very professional, knowledgeable and great pricing. If you’re in need of a service van ask for Roger Gamblin. And thank you Brandi Lauler for all your help!

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DealerRater Oct 31, 2023

Very easy to deal with and very professional. A pleasure all around car was just as advertised

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DealerRater Oct 30, 2023

Great service and friendly staff. Super helpful to get us a great sprinter van as soon as possible.

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DealerRater Oct 27, 2023

Great service. Dave was in constant contact and made sure that I was updated on the process of my car.

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DealerRater Oct 25, 2023

They have always been very accommodating getting our vans serviced in a timely fashion. Working with the service team has been great.

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DealerRater Oct 25, 2023

Efficient and convenient. Provided me with a courtesy car when I decided last minute to replace all my tires. Great service.

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DealerRater Oct 23, 2023

Services was fine. I made the appoint requesting a different tire, which you didn't have in stock today. I had to take the continental over the Michelins I wanted. They seem to be riding ok.

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DealerRater Oct 19, 2023

Both the General and Service managers provide the extra level of personal concern and effort that is expected in a luxury vehicle dealership and too ofen missing in other stores.

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DealerRater Oct 18, 2023

Was very happy with the quality and integrity of the services provided by my service writer Sam Hershom

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DealerRater Oct 17, 2023

Rebekah Reynolds is a superb service writer who always goes well above and beyond to make sure my experience at Scarborough Mercedes is pleasant ! She is a great asset to this dealership.

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DealerRater Oct 17, 2023

Great service and communication! Definitely will bring my car back again! Very quick turnaround for getting my tires and alignment on my glc63s.

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DealerRater Oct 16, 2023

Mohammed has always been a great service advisor. He is knowledgeable as well as pleasant. Wouldn’t want anyone else as an advisor.

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DealerRater Oct 15, 2023

Great service. It was very easy to set up the appointment. All required work was explained clearly and job done in a timely manner.

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DealerRater Oct 12, 2023

Matt was excellent to work with. He helped me find what I need. Great service!

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DealerRater Oct 12, 2023

Timely, respectful, diligent and sincere. Excellent work in service. Patient, knowledgeable sales people. Thankyou all.

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DealerRater Oct 9, 2023

Friendly and helpful, salesman was informed and patient, not to aggressive, overall pleased with my experience

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DealerRater Oct 7, 2023

They were ready to take my vehicle at the appointment time and completed the service in record time while I waited. Even though their dealership was under construction everyone was very accommodating.

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DealerRater Oct 3, 2023

Very professional and do an excellent job. Atmosphere is friendly and all about business at the same time. Nice combination in our world.

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DealerRater Oct 2, 2023

friendly, knowledgeable and helpful staff- i’m happy with the service and the price was reasonable

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DealerRater Sep 30, 2023

Sam and his team were professional in all aspects, from customer service to servicing my sprinter’s locking mechanism. Took time to talk about what they would do and gave a realistic timeframe of completion. I wasn’t just a number to them. Upfront and honest. A reputable business. Thank you all

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DealerRater Sep 27, 2023

Great service as always. Regular maintenance completed on-time and temporary waiting area very clean.

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DealerRater Sep 26, 2023

They were very professional and the final bill came in exactly what the estimate said it would be. Vehicle was repaired in a timely fashion and very pleased with the work. The service advisor Rebekah was very cordial and certainly an asset to your dealership

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DealerRater Sep 26, 2023

Matthew is an excellent rep. And knows what he’s talking about…Ask for him!!!

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DealerRater Sep 25, 2023

Neal and Service Manager Nick are always responsive, helpful, communicative and nice! I appreciate their professionalism.

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DealerRater Sep 25, 2023

Matt was wonderful to work with. Knowledgeable and helpful. Confident yet not pushy. I would highly recommend Mercedes-Benz of Scarborough and Matt to anyone on a search for their next vehicle!

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DealerRater Sep 24, 2023

Great experience with Bob…excellent sales service and delivered car right t our door! Wonderful experience.

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DealerRater Sep 23, 2023

A top notch experience from start to finish. A big thank you to Roger for great communication and follow through every step of the way.

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DealerRater Sep 22, 2023

Mohammed makes everything pleasant and always will be sure that satisfaction comes first. Such a delight to work with him.

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DealerRater Sep 21, 2023

Always professional and competent. Mohamad is a true professional. It was a great experience. Thank you.

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DealerRater Sep 19, 2023

Very professional and thorough. Customer-centric. Keeps the customer up to date on the progress of the maintenance.

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DealerRater Sep 19, 2023

The service writer was very helpful and pleasant. The technician did a great job. I would recommend Mercedes of Scarborough.

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DealerRater Sep 16, 2023

Great service. Work done in a reasonable time frame. Everything on the check sheet was thoroughly explained to me. Follow up messages asking if I had additional questions please call.

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DealerRater Sep 15, 2023

Been dealing with Roger Gamblin for years he knows how to get the job done and their service department is top notch

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DealerRater Sep 14, 2023

The experience at Mercedes Benz of Scarborough was outstanding, starting with the phone call when I made my appointment to have the car serviced. On arrival at the dealership, the service advisor Rebekah was knowledgeable, caring and welcoming. She kept me updated about the progress of the repairs during my stay. I highly recommend this dealer.

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DealerRater Sep 11, 2023

Friendly, good service. Could use some help with telephone edicit. The gentleman we dealt with via phone could use a class or two on how to speak to a customer.

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DealerRater Sep 5, 2023

Dealership was very nice on all levels newer building, clean and well organized. The support by Rebecca was exceptional and professional. I highly recommend her and Mercedes-Benz of Scarborough.

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DealerRater Sep 3, 2023

Greeted upon arrival- service explained- snacks and drinks in the waiting area- was completed at the estimated time. All good 👍

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DealerRater Sep 1, 2023

David Cleveland was extremely helpful with the service on my Sprinter. I took longer than I expected and had to return the next day to have some items corrected, which David did quickly and happily.

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DealerRater Aug 30, 2023

Had our Winnebago View RV on a Mercedes Sprinter chassis in for recall work, and Sprinter service manager Sam Hersom did his usual wonderful job taking care of us. They also did state inspection (failed-rust and corrosion on brakes) and he showed us photos and explained thoroughly the issue and why(we don’t drive it enough!). Scheduled us for a convenient follow up. He always gives us great service and leaves us with a level of confidence that our vehicle is in good hands!

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DealerRater Aug 30, 2023

Always knowledgeable, courteous, and happy to help. All of my dealings have always been great.

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DealerRater Aug 29, 2023

Had a pleasant experience while I waited for my service to be performed. Great communication and exceptional work performed on my sprinter.

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DealerRater Aug 28, 2023

Always helpful, accommodating, professional and the work is of very high quality. You get what you pay for in this world.

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DealerRater Aug 28, 2023

Excellent service, fair price, provided good guidance for our new electric vehicle. A bit far for us to travel an hour one way, but worth the trip

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DealerRater Aug 28, 2023

Had a great experience buying a new car from Mercedes-Benz of Scarborough. Best price and excellent customer service. Staff was very friendly and professional. Christian is amazing, tries to help as much as possible and makes the process really smooth and quick. I highly recommend this dealership!

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DealerRater Aug 28, 2023

Got an appointment for Service A and oil. Change for our sprinter Van quick. We just drive across the country from Reno and needed to do the service before travel back. Took several hours but they booked us a Lyft downtown. Nice and friendly place.

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DealerRater Aug 26, 2023

Neal is great. He always takes great care of us and make sure that our car is in great shape. He is easy to deal with and makes the process very easy.

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DealerRater Aug 25, 2023

They are always very nice and accommodating. I’ve had to make an appointment. Great service!!

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DealerRater Aug 22, 2023

Very thorough briefing on the inspection the cost and history of my service. Listen very thoroughly to my wants and needs and my expectations.

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DealerRater Aug 22, 2023

Service went very well. Employees were very polite and attentive. When new issues were discovered during service, I was always consulted.

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DealerRater Aug 19, 2023

Neil Hickey was very thorough and pleasant to work with . Thank him again for friendly service

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DealerRater Aug 17, 2023

Nice people and great service always! Love this dealership. Starbucks coffee in waiting room is appreciated!

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DealerRater Aug 16, 2023

Service was fast and thorough. Rebekah went out of her way to ensure the safeness of my car when a part fell off.

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DealerRater Aug 12, 2023

Amazing! So considerate and helpful and really was in tune to my needs . Was leaving out of town and check engine light came on - I drove over I. Hopes they would look and they made time for my car w no appointment and even fixed it and had me and my kids on our way in less then 3 hours - unbelievable with todays labor market!! A++++++

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DealerRater Aug 11, 2023

Mohammed consistently goes above and beyond to provide exceptional service every time I am there.

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DealerRater Aug 7, 2023

Just wonderful caring knowledgeable individuals dedicated to caring and doing what is right for the customer

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DealerRater Aug 7, 2023

Courteous, expert, professional customer service and maintenance work. Proactive in identifying upcoming repairs that allow plenty of time to plan for them. Highly recommend.

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DealerRater Aug 5, 2023

Good experience. Very professional The rep took great care of me and text when my vehicle was done.

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DealerRater Aug 4, 2023

This dealership is very friendly and professional. They provide helpful reminders of when services are due and make scheduling appointments easy.

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DealerRater Aug 4, 2023

Excellent service and communication. Service on my car was completed in a timely manner. Very pleased with my overall experience

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DealerRater Aug 3, 2023

Friendly service. Identified and repaired problem with my car. Provided a loaner. Kept me updated with progress on repairs. Would recommend.

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DealerRater Aug 2, 2023

Very accommodating dealership to deal with from sales to service department. Very friendly. Always feel welcome!! Everyone goes out of their way to make sure everything is taken care of!!

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DealerRater Aug 1, 2023

I have purchased four Mercedes Benz automobiles from this dealership since 2007. I only use their service department for the service, and have had no issues.

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DealerRater Jul 31, 2023

Excellent! Customer service and attention to all the details were above expectations. Thank you for the ultimate car buying experience!

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DealerRater Jul 30, 2023

The dealership is great and my service advisor is top notch! The cashier though, leaves much to be desired and fought with me when I tried to explain her error; I witnessed her being quite rude to another new customer as well - it’s a shame

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DealerRater Jul 28, 2023

Excellent service, sale person is very helpful and elaborative. I Highly recommend this Mercedes dealer.

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DealerRater Jul 19, 2023

Extremely polite and helpful Makes you feelComfortable discussing the concerns. Not.much of a waiting time.

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DealerRater Jul 18, 2023

My visit today was just some finally items and clarification of some operation that weren’t clear to me. Sales Rep and F&I gentlemen were great!

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DealerRater Jul 17, 2023

Great customer service and beautiful dealership! Fair and honest for a transparent and quick transaction.

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DealerRater Jul 17, 2023

I'm happy to the service. I'm come back again to checking my car

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DealerRater Jul 15, 2023

They did a great job finding & fixing the problems & did it in a timely & professional manner.

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DealerRater Jul 11, 2023

Repairs are done right the first time. The people without exception are all very friendly and helpful. The service advisors are quite knowledgeable and the prices are fair.

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DealerRater Jul 11, 2023

Great experience! Showed up with a flat tire & they were kind enough to fix it on the spot. It was a quick & easy trip . Very much appreciated!

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DealerRater Jul 7, 2023

Welcoming and thoughtful, my experience with Mercedes Benz of Scarborough was one of the best auto buying I have had. Thank you Max and Mike.

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DealerRater Jul 7, 2023

great customer service and attention to detail. Very easy to work with service department for scheduling.

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DealerRater Jul 7, 2023

The staff is quite helpful. The staff kept me apprised and were thoughtful of my time. The dealership facility is comfortable and clean.

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DealerRater Jul 6, 2023

Excellent customer service from Rebekah Reynolds. Thank you for all your help! Sincerely Marina Greenberg

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DealerRater Jul 4, 2023

Our salesman, Matt,Benson, is so friendly. He made us feel really comfortable. We had no pressure on us. He is very knowledgeable about cars. They did not push with pressure any of the extra oriducts. We love the used Volvo and our salesman. You should ask to see if Matt can be your person. salesman. He is a young, friendly. It is amazing how much he knows about Mercedes cars and SUVs

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DealerRater Jul 1, 2023

I had a serious repair and I was SO well taken care of . Great customer service. A pleasure in a tough situation. Happy ending thanks to Scarborough service team

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DealerRater Jun 30, 2023

Dealt with a gentleman named roger gamblin by far one of the best sale person I have worked with. made the purchase a smooth process. Would highly recommend him and the dealership.

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DealerRater Jun 30, 2023

Hi Nick and Mohammed, I just got home from picking up the wagon and wanted to take a moment to express my sincere gratitude for the exceptional service and care you have consistently provided for my Mercedes. Your dedication to ensuring that my vehicle is in top-notch shape is truly commendable. I am incredibility impressed with your attention to detail and the meticulous manner in which you handle every aspect of servicing my car. The peace of mind I have know that Alicia’s wagon is in capable hands, is invaluable. Your expertise and commitment to excellence shine through in ...

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DealerRater Jun 30, 2023

Great service! Extremely prompt and considerate of my time. Roger is my go to for any vehicle needs no I’ve been using him for years!

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DealerRater Jun 27, 2023

People there were great to work with, especially our salesperson Sydney. The service people were also extremely helpful in making certain the car was perfect before I took it home.

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