Customer Testimonials
Over the few years I have experienced nothing but top quality service. Now I have learned that I can look forward on using them for service.
Beautiful remodel. Upbeat staff. The service dept interaction at the time of purchase was through and helpful.
Great service, efficient and personable staff. Never any problems making appointments and getting rides to and from dealership.
Incredible service! They picked up my car around 11:00 for an annual service ,wheel alignment and an inspection. They sent me a text around 5:00 informing me it was done and would be delivering the next day. How’s that for service. Not to mention I’m an hour and a half away. I will definitely be back next year for their excellent service.
Review: I’ve had consistently poor experiences at this Mercedes-Benz dealership, and overall, I’m very disappointed with the way it operates. That said, today I was fortunate to be helped by a service representative who was incredibly helpful, professional, and communicative. They were a bright spot in an otherwise frustrating pattern of poor service.
Very pleased with how fast we were able to get our delivery vans in and out for service!
We are very pleased with the service we get at MB of Scarborough. Yes, the company has gone through many changes. The outcome is superior technical service, superior customer service, and true sense of going above and beyond. Thank you Neal Hickey, it is always a pleasure working with you and your support teams.
Superb service from check-in to pick up. Everyone was dressed professionally and very polite. I especially liked the Thank You card and bottled water from the Service Manager Ben Irving. I give the team a 10!! A big Thank You!!
Overall great service. Only problem I was told there was a recall software update and it would take an extra hour. After 3 hours I was told they could only do half the update because it would take an additional 4hours and they could not do that today. Another 2hours trip to the dealer and kill another day.
We had a great experience. Zoe was amazing helping me get the repairs a warranty process going in the right direction. I purchased from another dealership and needed a fairly expensive repair. she navigated the repair process and the other dealerships warranty process with kindness and professionalism.
Great service by the team at Mercedes Benz of Scarborough! “service B” is a fairly complex set of checks and exchanges - performed quickly and efficiently - glad we chose this team for our Sprinter 3500
Great staff and very professional! Definitely would recommend others to shop here for your next new or used vehicle!
The service was prompt and courteous. Emily did a great job explaining the service and updated me as the work was completed. I cannot say enough about her attention to detail and making sure that I was satisfied. The waiting area was comfortable and the coffee was great.
Had a great buying experience here. Process was seamless, would highly recommend and would buy from here again. The sales guy was great as was the finance guy I dealt with
Very courteous & welcoming. I was greeted,and well directed to where I needed to go
Went in for a 50k service and the visit was seamless. They got me in on time, they had great amenities and only recommended issues that were absolutely necessary. It’s never cheap at the MB dealership, but the service is impeccable.
Friendly, understanding, willingness, clear, clean. Knowledgeable, going extra mile to win the confidence of customer.
The service advisor Scott was amazing as was all the staff I’ve encountered from cashier to everyone else in the service department . Great people make a great business !
Great place. Have had the pleasure if buying 3 vehicles from them since 2008. Highly recommend.
Emilie Crocker, service advisor is a great new addition to the dealership.. She’s got great interpersonal skills and knowledge of the cars.
Very friendly, professional and welcoming staff and beautiful waiting area. Easy to access from north and south.
Great service. Very clean and welcoming facility. Service was wonderful and service staff was outstanding. Highly recommended
Very nice and great service. I always preferred to come Scarborough facilities. Thank you so much.
Very nice service, and great customers service. Help and explain everything. And also sent video what they did. Thank you so much.
The staff is always friendly and courteous. The remodel looks amazing. Would highly recommend them.
I often wait for my vehicle and the service is prompt and everything is explained.
All staff were excellent and Bob was the best!! Carefully explained the car and the process. When I need an SUV I will go back and check those out too!
Poor service. Lack of follow through. Doesn’t listen to customer Wouldn’t recommend in future
The team at Mercedes-Benz of Scarborough was awesome in assisting me with my unexpected search for a new vehicle! Bob was helpful in knowing the type of car I was looking for and so happy I was able to find a car I love and grateful for the MB team being supportive! 🙂
I was a little apprehensive about my service visit since my longtime service advisor left but the new service advisor I worked with today was great to work with and honest about what the car did and did not need at this time.
Zoe was the absolute best! She took such good care of me and my SMART car and was totally understanding regarding our situation - she even secured a loaner for us to make our service easier.
My MB has been serviced here for 8 years and I have always been pleased with the service team’s professionalism. The work is done as described and at the cost estimate that I have been given. The availability of a loaner car is always appreciated when needed. Keep up the good work.
Neal in service was very helpful and easy to work with. I appreciate the effort the entire service department made to get my car going, including fixing a recall issue I was not aware of. Would certainly go back for service.
Brought my brand new GLE450e for a significant warranty repair. It was disheartening that a car with under 2000 miles needed this repair. The service department did a great job explaining the problem, what needed to be done for the warranty repair which included test driving my car over 250 miles. When they couldn’t get a part they needed they let me know it would delay the repair and kept me apprised of the progress. When the loaner they originally provided was too small for my needs they gave me a loaner equivalent to the size of my car. They ... Read More DealerRater - Apr 3, 2025
The newly renovated location is amazing as are the staff from start to finish! They really do everything they can to make your experience great, and take care of your car like it’s their own! Honest and professional service!
Great job at keeping us informed on the status of the car we ordered. All very nice to work with!
It was a pleasant experience and Emily was very helpful when I dropped my car off. Thanks Sener
What a pleasure it is to deal with Mercedes-Benz of Scarborough! They do such wonderful work. I wouldn’t go anywhere else to have my Mercedes worked on.
Unbelievable service from the moment you walk thru the doors. Communication and ride arrangements fantastic!
Efficient... knowledgeable...clean shop. Excellent mechanic pro who knows how to deal with my vintage Benz
Great greeting from Zoey when I pulled into service garage…I was kept informed along the period that work was being done. Very satisfied with work done. And I got a lesson on how to open the hood and fill the windshield fluid. Great work done by a vested team!
Very friendly, efficient and professional dealership. They helped me pick the perfect tire for my SUV. Expect very good communication and friendly interactions!
The sales process was effortless. Every aspect of the transaction was polished and professional. It's my first Mercedes and don't think it will be my last!
Very professional and efficient, I enjoyed the buying experience. Got the car I wanted and a very fair trade in.
The service is exceptional. The staff is friendly. The service is always completed in a timely manor.
The experience was first rate due to the personality and professionalism of the contact person I interacted with… Zoe. She smoothy-guided me through what could have been a difficult interaction.
You’re always very attentive and responsive and flexible to my needs. Outstanding personal contact in very nice facility.
I had an absolutely fantastic experience purchasing my Mercedes-Benz C 300 with Kip, Ronnie and Brandi made my entire process streamless . The new showroom is beautiful luxury just like the Mercedes Benz and can’t ask for a better place that gives you Starbucks coffee and local pastries. I highly recommend stopping by and ask for Kip! You won’t be disappointed!
What a great team! Neal helped take care of my wife’s Benz, just as I had hoped. She felt cared for and it was appreciated.
Fantastic service. Great communication throughout the process. I could not be more pleased or impressed with how everything went. Respectful, courteous interactions with every person. And my care was immaculate when I picked it up. Thank you!
The easiest service I’ve ever had. Very polite and welcoming. Beautiful dealership. Prompt and on time. Love just driving into the service garage and their waiting for you! Love my Mercedes!
Great place to buy a car professional and easy to work with and no pressure
They did the service when I arrived about 12 minutes late. I waited about 2 hours for service A. Very comfortable waiting area with good snacks.
The service at the Mercedes Scarborough, Maine location had gone downhill. I have been taking both of my cars there for service for the past eight years and the service I had yesterday was terrible which was disappointing. I was told the appointment would take 2 hours, initially I was going to wait and ended up going to a meeting. Nine hours later my car was ready. The communication between the scheduler and the service department wasn’t in sync and when I had to wait an additional 40 minutes for my car to be ready, I had to initiate getting my ... Read More DealerRater - Mar 7, 2025
MB of Scarborough sales and service departments are second to none. Professional and courteous, a pleasure to work with.
I love the Mercedes brand, and always enjoy my cars. But what is really special about Prime Scarborough is that they make you feel as special when getting your car service$ as they do when selling it to you. Excellent all the way around. Josh was great!
Friendly, have a beverage and a snack while waiting. When your vehicle is ready, they'll explain everything they did, and will ask if you have questions.
Emily was amazing. The best service interaction since I’ve been at Scarborough since 1998. Wow !
When you purchase a vehicle close to six figures you expect a very high level of service after the sale. Emily at Scarborough MB provided just that. She was awesome to deal with, very professional, communicative and informative. Great experience all around.
I had a great experience buying my car from Mercedes-Benz of Scarborough last weekend. The whole process was smooth, easy, and completely focused on the customer. At no point did I feel pressured, which made the experience really enjoyable. Ed and Julie were both fantastic to work with—knowledgeable, professional, and genuinely helpful. They took the time to make sure I got exactly what I wanted, and their attention to detail made a big difference. What really stood out was that even days after my purchase, when I had a few follow-up requests, they were still just as helpful and ... Read More DealerRater - Feb 14, 2025
While in the market for a GLS 450 I sent a message to Mercedes of Scarbough, Maine on a vehicle they had in their inventory. Julie immediately responded to my request and answered all of my questions. The following day I met with Julie and Stathi (salesman). Stathi was an absolute pleasure to deal with and made my experience buying a new vehicle an absolute pleasure! Great staff!
Great service guys as usual. Thank you Neil.for your professionalism from a happy customer.
Job well done.courteous service. Waiting area is much improved and much more comfortable and accommodating.
Excellent service in all areas and highly recommend M-B Scarborough and will continue to have my vehicles only serviced there.Thanks to Neal for his response and follow-up.Much appreciated !
Very happy with my service rep and quality of work plus good communication etc. nicely appointed and comfortable waiting area.
Feels very corporate and cold compared to prime MB prior to group 1. Service people were very polite and helpful Neal and Zoe get 5 stars
Quality work was performed on my 2019 GLE. Emily was prompt in giving me updates on my car
Nik was a great rep who answered any questions I had. Asking things like "how old the previous owner" was and what they had done to the car, Nik was able to answer even if it took some snooping around the system since some questions were a bit odd. Nik was communicative and helped a ton in the process of purchasing the car as an out-of-state buyer. There's still some questions I have, but I feel confident in reaching out to Nik about them. The service at this location is great, fast, and smooth. Everyone I interacted ... Read More DealerRater - Feb 6, 2025
Mixed experiences with the service department. Good communication from Josh and he worked to overcome delays.
Statue was awesome…kept us informed - friendly & a great smile- will tell my friends to look there
Thank you for an amazing and fast service. They were able to fix my window buttons without a problem.
Great to deal with came right to the plate price etc not an all day adventure
Very smooth and easy transaction. Great service, no pressure. Beautiful facility. Missing but great things to say.
Amazed by service, attention to detail, always pleasant to deal with. Highly recommend! 20 plus years doing business at Mercedes Benz.
Was seen quickly upon arrival. Given an idea of what would be done to my vehicle. Transportation to and from work very timely with little waiting.
Great friendly service. Very well organized and presented overview of repairs needed. Good communication when delays in parts delivery occur.
I had several service items completed to my satisfaction. My service consultant was excellent and kept me informed about the service. The dealership provided transportation to/from the dealership which was very helpful.
The new waiting area is beautiful and clean. The associates are all welcoming and willing to help!
Purchased a used vehicle at this dealership 8 years ago. The facility has been renovated since that time offering a truly professional experience. The facility was clean, we had a nice area to sit with the salesman. Beverages were offered. Staff not involved with our particular sale were also welcoming and helpful. Great experience all around.
My original service was not great (messy car), but they made it right with a free detailing. Car looks great!
The service was excellent. And I mean this from the call to schedule to the service itself ( the technician) and the communications with respect to the progress while I waited for the vehicle.
Efficient & courteous service! From entering the service area at check in to conversation with Kyle my Tech….everyone was outstanding!
Listened to all my concerns and was attentive all my being extremely kind, great job
The Sprinter service department is top notch. They always get our vans scheduled and completed promptly. Which is important for our business as down time is lost work time.
Horrible communication! Josh saved the day for us. Our car was there for months. Ben was horrible with answering his phone. But had no problem calling on a Friday at five then not answer. A service manager should have a general mechanical knowledge minimum. After months of poor communication. And no loaner vehicle. I had to call there other dealer and speak with Danielle who got on top of it and even she struggled to get communication out of them. But finally josh called me and vowed to get to the bottom of the issue. Two days later our car ... Read More DealerRater - Jan 21, 2025
Uninterested in the customer’s concerns. Most people were nice enough but service was slow and impersonal.
It is my first time to get the service from the location in Scarborough of Maine. They are very nice, the service was done on time and very nice. The worker was kind and the environment was comfortable when I was waiting.
Scott was great and so were the techs . Not only did they catch a major fix that was covered under the benz warranty, but They even fixed my heat I’ve been battling since I day1. 1000x better than Manchester benz! I will take the longer drive to have better commitment and communication on my beloved sprinter ! Can’t thank you guys enough !
The service was awesome! They came to me all the way in Bangor and everything was seamless.
Worst sales and customer service experience of my life at this dealership. After repeated visits to this dealership as a prospective new MB customer, lots of time spent, financial disclosures completed, etc.. and an agreement on a deal that was approved for finance and ready to sign - the sales team completerly dropped the ball and failed to bring the agreed upon vehicle from another dealership. The team never completed the necessary follow up, never got back to me with either "we won't be able to do it" or "we're sorry it won't work ... Read More DealerRater - Jan 14, 2025
We have been doing business with Mercedes Scarborough for about 15 years. We have always been satisfied with the service and appreciate the use of a loaner
Very good first experience. Scott Joy is very good to work with. Communication was also good.
They were great when I purchased the car and when I needed service they were also great to deal with.
I bring my car there to get a key programming they keep my car there for over 3 weeks my advisor Joshua Bath never call me to give me and update on my car I’m the one who keep calling every other day they change stuff in car that don’t need to changed I ordered the new key to the dealership when the key come they call me and I schedule and appointment for the key to be programing instead using the new key they keep reprogramming the old key after that bad experience I had with Mercedes Benz ... Read More DealerRater - Jan 4, 2025
They are the best dealer I’ve been to ever. Just an unbeatable experience they treated us like royalty 🫅. We leased a C43 for my son and ended up getting a Sprinter Van for the business as well. Big shoutout to Brandi, Tom and Steve. If you need a new car go see Steve. The dealership is absolutely beautiful inside, I didn’t want to leave lol.
Neal and the service team did great work on my E63. I appreciate their communication, diligence and thoughtfulness in diagnosing a challenging issue.
Emily, the service advisor, was excellent. She knew exactly what she was doing, and she made me feel as if I was getting the best service that I could.
I had a very good experience. Nik was attentive with good follow through. A fair trade value.
It started off great.. it was a nice area vs the double wide last time. And my $1000 service was complete in just over an hour which was great. At 12:14 my service advisor informed me that my car was done but needed a front tire replaced to pass inspection. We discussed and ultimately I agreed the safety hazard should be addressed immediately. She returned a short time later to report that my technician had gone to lunch so she would try to find someone else. What’s the thought process here? I would come back another day, is it an issue ... Read More DealerRater - Dec 27, 2024
We had a wonderful experience with Matthew Benson. He was so personable, informative, and helpful. No pressure. So willing to spend time with us and gave us an exceptionally good deal.