Customer Testimonials

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DealerRater Jun 26, 2022

Great service dept. Would be very helpful if they would do loaner cars again. A

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DealerRater Jun 24, 2022

Once again Mohammed at Prime Mercedes did a fantastic job with my service. My ML350 is in it's later years, and I really appreciate how Mohammed helps me through the right service plan for a 10 yr old Diesel ... helping me keep it on the road, safely and feeling sprite! Very clear description about what's to be done, great updates during the service with just the really needed surprises. On top of that, he is a cool, easy going car geek who can share great advice and relevant stories!

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DealerRater Jun 24, 2022

Very good customer service prompt polite and willing to help. Rebekah was awesome and explained everything.

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DealerRater Jun 22, 2022

Mohammed ,,, is the best ,,,, he Took good care of me and mi car ,,, Thank you

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DealerRater Jun 16, 2022

Rebecca did a great job. Thanks for replacing the battery in my key. Loved the loaner.

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DealerRater Jun 16, 2022

My service rep., Sam Hersom, listens to my concerns and tries to answer my questions.

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DealerRater Jun 3, 2022

Very professional care, exactly what I would have expected fro a Mercedes dealership! They took good care of me!

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DealerRater Jun 3, 2022

This dealership is simply the best I have ever experienced. The staff, including Mohammed and Scott are simply the best in the business. I picked up my car today and it’s like brand new ( at 131K miles). I HIGHLY recommend this Mercedes Prime in Scarborough!

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DealerRater Jun 1, 2022

Sam the service consultant was very nice. I chose not to get my car repairs because I owe less on the loan than the actual repairs. However I did appreciate the kindness of the staff.

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DealerRater May 23, 2022

Great service and good explanation for the sales department, easy to work with . Very knowledgeable crew and very helpful.

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DealerRater May 19, 2022

Excellent service. Very pleased. Took care of all the issues. Waited for the car. Did all that was asked.

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DealerRater Apr 30, 2022

My service advisor Nick did a great job expediting my service and making the experience the least stressful possible!

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DealerRater Apr 27, 2022

Effective, efficient, courteous, thorough, great customer service, and attention to detail although a bit expensive.

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DealerRater Apr 13, 2022

I only have amazing things about Mercedes-Benz Scarborough, they always exceed my expectations. Nick is the service adviser you look for there but to be honest , everyone there are pretty good at their job .

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DealerRater Mar 31, 2022

We have bought 4 Mercedes from Mercedes Benz of Scarborough. They have a great sales team and excellent service.

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DealerRater Mar 28, 2022

Great and easy service. The location is great and very easy to get to from wherever

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DealerRater Mar 24, 2022

First time with Nick he is knowledgeable and worked with me on all my questions I will look forward to seeing him again

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DealerRater Mar 22, 2022

Very service friendly dealership. They were pleasant and efficient. I was even provided a loaner so I didn’t have to wait for my vehicle.

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DealerRater Mar 10, 2022

Service was good, however it took longer than expected to check in and check out. After I scheduled the appointment I never got a phone call back with an estimate, as requested.

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DealerRater Mar 5, 2022

Muhamed is the best customer service rep..has taken care of me for 5 years

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DealerRater Mar 1, 2022

Excellent and efficient service. We spoke on Thursday and drove off the lot with a new vehicle on Saturday. Trade-in process was also smooth. I would recommend this dealer to anyone in the area.

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DealerRater Feb 25, 2022

Service was done quickly, we received a detailed inspection report, and the car was returned spotless. Highly recommend this dealer and Mohammed.

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DealerRater Feb 25, 2022

Prime is just the best and Mohammed is terrific they have taken care of us for years

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DealerRater Feb 12, 2022

It was great service. All the personnel I dealt with were very professional and answered all my questions. I really appreciated the pick-up and delivery device. Thanks!

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DealerRater Feb 11, 2022

Fair price. Prompt deal. Wonderful people. Would shop there again. Easy to do business there.

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DealerRater Jan 31, 2022

After my vehicle was in service all day without being touched, Mark Watson saw that I was upset. He immediately went into assist mode. He ensured I got a loaner vehicle and my vehicle was fixed the next day. Thank you Mark for excellent customer service and for caring about the needs of your customers.

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DealerRater Jan 20, 2022

Tony Dragoni provided excellent service to us and followed up to ensure we were trained on the features of the vehicle.

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DealerRater Jan 13, 2022

Went in for a recall on my sprinter van and they have excellent service department Scott Joys went way out of his way to accommodate and repair issues with the sprinter that I was not aware of. He explain to me in details things that were going on with the van and if he could save me some money he would take care of it. I want to say thank you very much Scott for everything that you’ve done you and your team I’m very pleased

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DealerRater Nov 3, 2021

This was the most easy purchasing process of a car at a dealership for me. Less than an hour and I was out of there

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DealerRater Nov 1, 2021

Had always great service and wonderful customer relation with your staff members. On today’s visit scheduled with Debbie (she was wonderful and helpful) your service advisor Nick was a pleasure dealing with. Congratulations to your staff

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DealerRater Sep 24, 2021

Grabbed a coffee while waiting for a rental vehicle. We are confident knowing the vehicle will is ready for our winter trip across the country. Thank you.

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DealerRater Aug 24, 2021

Scott is a great informative service manager...appreciated his professional service and communication skills. Jacqueline

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DealerRater Aug 19, 2021

This is the greatest dealership around. Always helpful courteous and friendly! We have purchased many vehicles from them and will always consider them as family because that is how we have been treated!

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DealerRater Aug 14, 2021

The appointment for a recall was made a few weeks prior, and since I was near Portland I thought I would do a few errands there with a loaner which I have always had from the Bangor dealership. I was told it would only take approximately 30 minutes for this service., so I agreed to wait there. I arrived early for the 10 am appointment. At 11:45 I asked if there was a problem because I didn’t want to wait any longer, the receptionist contacted Nick who was my contact and said they were just getting ready to wash it for which ...

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DealerRater Jul 10, 2021

Very helpful, nice people made the buying process painless. Spencer was knowledgeable and helped me compare vehicles to get me the exact one to fit my needs.

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DealerRater Jul 1, 2021

Out of a scale of one to ten I give a 10 to Mohammed Fakory also to the man who just dropped my Mercedes-Benz here at my home.

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DealerRater Jun 17, 2021

Nick was very thorough, and very nice when we were having problems with our vehicle. He was very knowledgable. He was very good to work with.

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DealerRater May 24, 2021

My service representative arranged for prompt repair of my car. I was assured that this repair would be covered under the warranty and my representative, Adam, made this happen with no effort required on my part. Great job!

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DealerRater May 1, 2021

Very friendly, keeps you updated on the status, complete checking with fluids, advised of any other problems with vehicle. Apologized when they had to take an extra day, due to people were out sickness. The service manager was up front with everything going on with the vehicle . Priced right with extra work done.

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DealerRater Apr 5, 2021

Friendly and courteous. Clean and efficient. Accommodated my schedule and went above and beyond to make me happy. Plus fresh ground Starbucks coffee. Salesman Bob actually escorted me to the coffee maker. 😊

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DealerRater Dec 1, 2020

Roger, Rob, and Jesse were helpful every step of the way. We really can't thank Roger enough for his attention to detail, professionalism, and above and beyond willingness to help and see our needs were met. Thank you guys very much!

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DealerRater Sep 3, 2020

I highly recommend Eric Melender Customer Experience Manager of Mercedes Benz of Coral Gables! He’s the best guy for the customer manager experience! 👏👏I’m very satisfied

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DealerRater Jun 14, 2020

Great service and attention to detail. Everything was explained throughout the process. Sam helped me figure out what it was I was looking for since I didn’t have an exact car in mind

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DealerRater Jun 9, 2020

40,000 mile pre paid service was completed promptly. Good loaner provided. All very satisfactory. Thanks for doing it. We appreciate it very much. Need to write more words so it will submit.

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DealerRater Jun 7, 2020

Bought a car during Covid and the dealership was very accommodating and made every effort to make it a good experience. They found the car I wanted.

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DealerRater Jun 3, 2020

Roger Gamblin was excellent to work with. We purchased a new 2020 Sprinter van. Even though we are in California, Roger keep us informed every set of the way.

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DealerRater Jun 1, 2020

This was my first experience with Prime and even with the restrictions during this time the service I received was impeccable! Spencer was great, helpful and very knowledgeable. His follow up was spot on and I would recommend anyone to work with him! Thanks for the great experience!!

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DealerRater May 31, 2020

Roger Gambling was an excellent resource on recommendations and smooth order processing for our purchase. Even though an internet sale, the details were ha fled without issue. From call to close within 1 week. Best vehicle purchase process ever.

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DealerRater May 29, 2020

I am blown away at the devotion Prime Motor Cars in Scarborough showed me in order to satisfy my budget needs as well as my desire to remain a Mercedes client. As a realtor, my mileage is unpredictable and can be costly. Rob & Tony worked with me to keep costs down on all fronts while still getting me into a beautiful brand new Mercedes. After witnessing their effort to keep me in the family, I hope to remain a loyal Mercedes driver indefinitely!

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DealerRater May 28, 2020

As always . . on time, courteous, with a high level of expertise. Also the home pickup option was a lifesaver. Will recommend this dealership to everyone I know.

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DealerRater May 28, 2020

Roger Gamblin provided great service from start to finish of our purchase of our 2019 Sprinter. He was polite, courteous, prompt, and thorough throughout all interactions. I would not hesitate to recommend Prime Motor Cars and Roger Gamblin to anyone looking to purchase a Mercedes. Great work all around!

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DealerRater May 26, 2020

Spencer showed great patience in getting me all the info I needed and the time for me to make my decision. Great service! Highly recommend!

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DealerRater May 26, 2020

Prime Maine is the best auto dealership I have ever worked with. Two cars down and one more to go. Maybe two more. Thank you so very much for your attentiveness and assistance. You are the best.

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DealerRater May 24, 2020

Very professional and easy to work with! My family and myself have purchased vehicles from here In the past and will continue to do so in the future.

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DealerRater May 20, 2020

Five star customer service - thank you Brandi, Mohammed & team! I would recommend anyone looking to enter into a lease to do so with Prime Mercedes. In my fifth year leasing and second car, the team goes above and beyond with amenities and keeping the car in tip-top shape. I’m already looking forward to my next lease! Thank you again!

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DealerRater May 15, 2020

Very helpful. Very knowledgeable and clean. Van was delivered as promised and sales guy was very helpful. Finance guy was also very pleasant and helpful.

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DealerRater May 15, 2020

I can't express enough how pleasant the staffing is. The General Sales Manager, Robert Thibodeau went above and beyond to get the deal done and to make sure I was completely satisfied!.

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DealerRater May 13, 2020

Prime is amazing. They care, they put such beautiful effort into their customers. Considering everything the world is feeling right now- they are making it right.

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DealerRater May 12, 2020

Excellent service in the car and out of it. Never had any surprise fees. Love that you get an agent assigned to you that you deal with every visit. The gentlemen Nick I deal with has never been less than excellent. Very courteous and helpful. Plus your car is nice and shiny when you get it back.

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DealerRater May 2, 2020

I came in for "service A" and six new tires for my Sprinter 3500. All work was performed quickly and professionally and at a reasonable price.

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DealerRater Apr 26, 2020

I found car I was looking for online. Tom was wonderful to work with. I can’t wait for the car to be delivered. I had a great experience.

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DealerRater Apr 25, 2020

Had an amazing experience this week getting recall repair, regular maintenance and new tires. Moh Fakory a & the dealership were amazing, very reasonable too! And the fact that they delivered the car was so convenient and timely. Will use them again for sure with this level of responsiveness yet not charging what are more often than not exorbitant fees that can occur with these German cars. Keep it up Prime Benz.

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DealerRater Apr 20, 2020

I had such a great experience purchasing my 2017 GLC 300. The sales department was so attentive and helpful. The experience was wonderful and I would recommend Prime Motor Cars to everyone I know.

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DealerRater Apr 15, 2020

100% satisfied, the car comes out like new, clean, tight, quiet, drives like a dream. They often advise if there is a Potential problem coming up next year

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DealerRater Apr 15, 2020

During this difficult time of Covid-19 these people were wonderful. I had a loaner that was sanitized and pick up at my company. Prime is always the best when it comes to customer service. I have had four Mercedes with them. They are the best!

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DealerRater Apr 14, 2020

Prime has provided solid, reliable service for our vehicle. The service writers know us, and offer helpful suggestions based on use and time. The online scheduling can be haphazard, but once we make an appointment, things go well. I love that they wash the car whenever we visit!

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DealerRater Apr 14, 2020

The staff is friendly, and the dealership is using special practices to help combat the spread of Coronavirus. They quickly took care of my service needs.

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DealerRater Apr 13, 2020

First time here with our new to us 2014 Smart Car and had a regular scheduled Maint. done on the car. the Service personal was very good talking to us and explaining and answering all of the questions we had concerning our first Electric Car. Everyone from front desk to person getting our car was professional and during this time of The Virus kept their distancing and clean. Thank you.

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DealerRater Apr 10, 2020

They took care of an issue without hesitation. It made my life a whole lot easier.I was amazed that I had failed to notice earlier but no matter the time lag they honored and fixed the problem

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DealerRater Apr 9, 2020

Needed to have my sprinter serviced. Everything was easy, Communication was good. Quickly diagnosed the problem, offered a solution, and executed the plan. All of this while providing safety for all of us during the Covid-19 pandemic.

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DealerRater Mar 31, 2020

Nick Dargie helped me with service today. He provided an extremely high level of service. His knowledge in the field is impeccable. He is very personable and made my experience at Prime simply amazing.

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DealerRater Mar 24, 2020

Fantastic experience, as always! Mohammad goes the extra mile delivering exceptional customer service! The entire service staff is professional, polite, and eager to help. Keep up the great work!

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DealerRater Mar 23, 2020

This is the second MB I’ve purchased from Prime. I wouldn’t go anywhere else. Spencer Roe is the best salesperson. The whole experience was very pleasant.

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DealerRater Mar 22, 2020

There the best, very professional, fast and awesome.. the best service manager.. they loved my dog Rocco they have the best carsn employees around maine

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DealerRater Mar 20, 2020

When I reached the dealer I found out there was an outstanding recall for service on my electric smart car. The dealer gave me an overnight loaner so they could complete the service and get my car back to me. I appreciated their response!

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DealerRater Mar 19, 2020

My S550 Dynamic Seat pump failed. I Brought the car in on the same day and it was ready the next day. To top that, the service was covered under warranty. Excellent!!!

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DealerRater Mar 19, 2020

Tom Cook, took my situation and handled very professional and took care of my issues. These were items that Manchester should have done. Although, Alex Jaime has done a very good job as well! Thank you, Frank

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DealerRater Mar 11, 2020

Because we are welcomed and treated as friends, we routinely return from Michigan to Prime Motors in Scarborough, Maine for even routine service. Scott and Mitch are definite factors in our choice. They are both top tier in quality service and customer relations!

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DealerRater Mar 11, 2020

This was for a recall repair. They were fast and efficient. The loaner vehicle was far too tempting.... felt like driving the USS Enterprise. Good thing I cannot afford that. Was happy to get into my own vehicle after, however. And it was, as always, cleaned as a courtesy.

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DealerRater Mar 11, 2020

Everyone was very friendly and incredibly helpful and willing to answer all my questions and even anticipated some that I may have. Corey MCCOUBREY took care of all the details during the purchase of the car, no task was too small and I really appreciated that.

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DealerRater Mar 10, 2020

They are always professional. They provide the service that they say they will provide. They do not up sell. They provided a loaner and the service was completed on time.

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DealerRater Mar 6, 2020

Always a pleasure working with the people at Prime. I had to move my appointment and They accommodated me with no problem whatsoever. I was in and out in no time. Everything was explained to me. The car looked fantastic and runs like a charm. Looking forward to my next visit. I’m sure Tom Cook Will do a great job again.

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DealerRater Mar 4, 2020

I own a mobile grooming company with Sprinter vans, whenever one of my vans needs work Scott Joys always goes above and beyond to get my van back to me in the fastest time possible because he understands when my van is out of service I am losing money. It's so refreshing to work with a professional who has a small business's best interest in mind.

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DealerRater Mar 4, 2020

This is the second purchasing experience with Prime Motors. It has been an excellent. The salesperson Robert Holzhacker was very accommodating in helping us make our decision and easy one. We went in to turn in our lease and walked out 2 hours later with a new lease. Very satisfied with the whole experience.

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DealerRater Mar 2, 2020

I went to the dealership to have the airbag recall taken care of in my Sprinter van. All personnel were friendly and accommodating. The work was done on time and the technician brought me to the garage to show me a potential water issue that he then resolved.

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DealerRater Mar 2, 2020

Excellent service , professional attitude and attention to detail. Mohammed was friendly, honest and knowledgable . Exceeded my expectations once again. I am not only a customer of Prime but an advocate .

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DealerRater Mar 1, 2020

The staff was helpful and professional. I never felt pressured to make a decision that I was not comfortable with. I’d like to give a specific shout out to Dick Mariano and Mike Ferraro who assisted me and made sure the process was easy and nothing was left undone.

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DealerRater Feb 28, 2020

Have been coming to this dealership for a few years and the service department is excellent. They are very accommodating, pleasant and communicate well with regards to repairs needed. Happy with the service department. Tom cook is great to work with!

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DealerRater Feb 26, 2020

Lived up to our expectations, kept their word and did everything they said they would do. No pressure during the sale and very professionally done. Very efficient checking out and payment.

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DealerRater Feb 26, 2020

Nicholas was very friendly and got the service started quickly. He forwarded my concerns about a noise in the air vent and it turned out something needed to be cleaned in there. All set and feels good!

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