Customer Testimonials
Prime service is honest, reliable and trustworthy. The Sprinter Service Advisor Scott Joys takes time to fully explain all aspects of each service, pricing and how to best care for your Mercedes Sprinters. I couldn’t be happier with Prime Service.
Emily was very helpful, informative and knowledgeable. She stayed connected with Updates and let us know promptly when the car was finished.
The service team got me in when I was broken down and out repaired quickly.
This dealership is very efficient.. friendly and reliable.. the space is immaculate the staff amazing
We took our RV(Airstream Atlas on a MB Sprinter chassis) to MB of Scarborough for an oil change. The service experience was excellent from start to finish with the exception of delivery of the RV. A member of the service dept had taken the vehicle for a short test drive before parking it out front for us to pick up. When we went inside, two drawers in the rear of the RV had popped out, likely due the taking sharp corners at an inappropriate speed. We have never had the drawers come out while driving. One drawer was broken. ... Read More DealerRater - Sep 10, 2026
Had my car a wed night thru the next Tues for a normal service - no loners available . . Different reason why car was kept every day - wanted to come get my car and they said no it wasn’t running when I drove the car there with no problems then oops didn’t mean to say that - mixed up your car with another person - finally got my car back and had scratches on the hood and drivers side that weren’t there before! 🥹
Dealership especially clean and welcoming Personnel especially friendly Paperwork handles with efficiency and accuracy Pleasant experience
Special shout out to all those involved with the purchase, financing, and servicing of my vehicle over the last two months! Spencer, JT, Erica, Tina, Chris, Asley and all mechanics that worked on my vehicle.I know it wasn't easy. Thank you all from the bottom of my heart! All of you were outstanding. Sincerely a pleasure working with all of you. It is the great people that make a great dealership. Mercedes Benz Scarborough is a great dealership.
Just as good as you'd want it to be . On schedule very nice place to wait and chill everything to plan and off you go. No worries .
We were treated incredibly. The staff was fantastic and knowledgeable. Unlike other dealerships, they listen to my wife and we’re very attentive to her. We will return and buy cars here in the future. We will also travel 2 hours to service the car with them.
Excellent service. The rep was super helpful and attentive. I had a very expensive repair done which Mercedes covered, thankfully. Everyone was great!
The service advisor was fantastic!! She found a solution to a seemingly impossible situation. She was respectful, helpful and efficient! She should be commended!!
Working with Sydney as my sales person couldn’t have gone better she was knowledgeable and kind hands down best sales person I have ever dealt with. Can’t say enough about Spencer as well he worked with me and for me and got me into the car I wanted with the numbers I needed and was looking for. Outstanding staff great building and inventory by far best dealership I have worked with!
Excellent care, attention, service, and speed of delivery. Modern waiting areas with WiFi and beverages/snacks. Overall great experience.
Outstanding customer service and zero pressure! I recently stopped by to test drive a vehicle and was immediately impressed by how helpful the staff is. Even though the sales team was fully booked at that moment, an employee from a different department took the initiative to set me up with a test drive right away. Upon my return, I worked with Tasha and the sales manager. Both were fantastic—they listened to my needs, respected my time, and didn't push any typical high-pressure sales tactics. It was hands-down the easiest, most pleasant dealership experience I have ever had.
Mercedes Benz Scarborough sent me a very clear video with a technicians comments. After fixing my CLS550 they drove it to my home and parked it on my auto court. Sweet Service!
I have been seviced.by this dealership for many as a summer resident, but this year was my first encounter with the newly renovated facility and personnel. My service writer Emily Crocker was superb. I felt treated with a sincere personal concern and attention to detail that has been somewhat lacking in the past.
Very happy with my experience. Easy scheduling for service, on time and efficient. Service representative was excellent to deal with and responsive to my needs.
Smooth straightforward process from beginning to end. Very professional and knowledgeable staff that understood what we were look for.
Very efficient & effective service professionals. Service coordinator was personable & helpful during the whole process. Provided a good review of everything that was done as well as checking many major items not scheduled!
Fantastic communication and excellent customer service. Emily is one of the best service advisors that I have worked with!
Quick and efficient B maintenance done on my GLA 250. Highly recommend for any maintenance required
I thought I wanted a silver GLE 350, but when I arrived at Mercedes-Benz in Scarborough and looked at the car, I quickly realized it wasn’t for me. Eric immediately stepped in, using his expertise to help me find the perfect GLE 450 so I could drive it home the same day. Car sales is tough—it takes grit, persistence, and kindness, all of which Eric has. His thoughtful, non-invasive follow-ups since December made him the person I knew to contact when ready. Throughout the year he has sent me cars that met my criteria, right off the deliver truck. This ... Read More DealerRater - Jul 14, 2026
Poor service department. I brought my Sprinter motorhome in to have some extended solid metal valve stems installed. This seemed like a real challenge for the mechanic as it took him three days and when I came to pick it up, the tires were flat. It came in a kit with instructions, but he didn’t read the instructions. They called me a few times for pointers on how to put them in. Even after all of this he omitted a vital part of the kit, one on each side. To install six valve stems and balance six tires cost $480 ... Read More DealerRater - Jul 11, 2026
Service is always top notch. I had warranty service preformed. They kept me informed on what was going on and let me know of services I would need in the near future. Super friendly and professional.
Excellent service and very friendly staff. They explained everything clearly, completed the work professionally, and made the whole process easy. Thank you!
They performed routine service on my car and did a state inspection. All was completed as expected.
Very efficient and caring. Ran an extra diagnostic for me because the vehicle had been in storage for 9 months. As an extra bonus, I left with a car as clean as it was the day I bought it. The facilities are wonderful — plenty of waiting space and excellent snacks and beverages to help while away the time.
Very nice dealership, Eric was our salesman and we really enjoyed meeting and working with him. From test drive to delivery, he made the experience smooth and rewarding!
No one answers the phone. I tried several to call to set up appointment. No answer, no response to message left. Finally went to the store!! Costs have increased. Guess we have to pay for the new store front. Also communication during service is essentially non existent. They don’t call or text to let you know status or if they will miss the promised date. Hopefully the mechanics are still ok. It’s the only reason they got 3 stars.
Superb customer service with timely repair availability. Scott the sprinter rep, is an expert and knows what to ask to get to the root of an issue. Especially like the service tech video used for final repair approval...great use of technology. Satisfied as always!
Everyone was ever so helpful, and the drivers who brought my vehicle back were absolutely wonderful people. I praise everybody there at the dealership.
Went for the services. The job was done within the reasonable time. The customer service representative - Emily - was extremely helpful in explaining the issues and the solutions!
I was acknowledged that I was there immediately and Service was quick and everyone was very polite
Zoe is a truly outstanding service advisor. I found it nice to get a $200 discount on B service. All work was done very professionally and on time. This dealership is far better than my home dealership in Jacksonville, FL (Fields).
Very accommodating to work around my schedule in orderto schedule the vehicle service. Everyone in the department is accommodating, personable, prompt, and friendly. Everything that was needed was fully explained, and they were more than amenable to my contacting them with any questions.
Joshua was great. He was able to fit my E350 in for an oil change. Recommended some needed repairs
Good service, courteous staff but office can’t manage to change person to contact - me,, Ilga Harrington, my husband Rodney died last summer and I have Tod the people at Mercedes that numerous times but they still address me as Rod
Excellent service from Emily. The loaner I was given that morning was suitable and much appreciated. My vehicle wasn’t ready as expected due to a lengthy software update. At 3:30 with no solid estimate on when my care would be done, Emily suggested I take the loaner home and have a driver bring my car to me the next day. That really softened my overall experience and made things so much easier on me and for me. My care was delivered to my home the next morning well cleaned and ready to go. Thank you. Bottom line, all considered, I ... Read More DealerRater - Jun 2, 2026
Overcharged for labor. Charged 700 for something that was supposed to be done when changing the tires. Having me pay for your mistake is rediculous.
Very friendly and professional staff. My service advisor Josh made the drop off and pickup of my vehicle very smooth. I have an older Mercedes and was happy that Mercedes of Scarborough is able to service and make repairs. I will be going back!
I brought the vehicle in for a Mercedes-Benz recall. I had to leave the vehicle for,service. I was offered a ride home by Uber and was told that the dealership "would take care of it." I assumed ( incorrectly) that meant that the dealership would cover the cost. They did not. My cost was around $49.00. I was not offered a loaner. The work was completed and as always, although expensive, (they found other issues that needed corrections) the work was done efficiently and accurately. For what was done, review of the rear sub floor, windshield wiper replacement and ... Read More DealerRater - May 15, 2026
The sales and finance staff could not have been more helpful and inviting. I walked out with my new car all within just under 2 hours! Couldn’t recommend this dealership more.
The service staff at Scarborough Mercedes was fantastic. They took my car back quickly upon arrival and completed the factory service timely, returning a newly washed vehicle to me swiftly!
I have never been treated with such kindness and concern at any dealership ever! Extraordinary customer service!
Spencer and his team were accommodating and excellent to work with. The vehicle was delivered perfectly.
Great job done ahead of schedule, kept updated during the job. Easy to schedule online.
I bought my Mercedes GLC300 last week from Stathi, who is my salesperson. Everything was very good, and he was very helpful and did a good job. I was very impressed when I first got there and test drive. I really enjoy my car and am happy with it. Thank you so much.
Everyone was excellent, informative and energetic! Spencer and Sydney were so interested in finding exactly what I wanted.
Emily was proactive and commutative during the entire repair process, she reached out to a third party warranty company on my behalf and handed all the paperwork, she’s is outstanding. Best, Stephen
I was pleasantly surprised by the competence and professionalism of the service staff, in particular, Emily. When I called to set the appointment to fix a check engine light that the issue was covered under warranty,,,the gentleman wasn’t very knowledgeable or what seemed to be accommodating. I was worried as some dealers (according to the internet) had tried to charge for this issue. Again, once I got there, the staff knew exactly what it was and there was no issue whatsoever!
This was my first time using this dealership and it was a positive experience from start to finish. Everything was very professional and well orchestrated.
Very nice group of worker,caring for there customers, very cooperation and answering any questions with explanation
Service was excellent. They took care of my car and washed it in a very timely fashion.
Team greeted me quickly and got right to work on the car. They did quality work and even did a recall that wasn't scheduled so I wouldn't have to come back. Excellent service.
My experience with Mercedes of Scarborough was stellar. From sales to service, I could not be happier. Other dealerships with whom I have dealt in the past have not come close. From Spencer, the sales manager, to Tina, my sales person, to finance and the service department, everyone was kind, thoughtful and couldn't have been more informative. It was wonderful and since taking possession of my car early this week, I have told all my friends, family and clients to go to Mercedes of Scarborough and buy a MERCEDES!!!!!! (and I know a LOT of people!) Cheers, Mary
The service is always great. The atmosphere is wonderful. They make you feel at home.
Had an awesome experience here! Drove in looking at used and ended up buying a brand new Mercedes sedan. Absolutely love it. The sales person as well as all the people there were absolutely wonderful to deal with.
I recently bought a used Sprinter Revel and wanted to have it checked over by a MB Dealer before the summer traveling season. I live in NH but MB Scarborough hands down had the best overall reviews so I stopped by while I was visiting the area to make an appointment . I was greeted by Emily in service who was terrific and then she sent me to Scott who is the Sprinter “guy”. He explained the service needed in detail with a quote and I was out the door with an appt in a week. Again, arrived for my appointment ... Read More DealerRater - Mar 25, 2026
Great service, professional staff and took care of my car issues in a timely manner.
Garrett was very patient, attentive to our needs and understanding. He understood our needs and came through for us!
Neal Hickey was very helpful and efficient. I enjoy working with him as he communicates well and strives at customer satisfaction. 10/10 hands down. Thanks Neal!
MB in Scarborough once again rises to the challenge and delivers. Dropped in with a dead battery concern for our 2014 ML350 (jumped it to get to the dealer). Zoe (our service manager) got the car in right away to confirm one way or another. Swapped in a new battery and starter battery and good as new. In fairness to the vehicle diagnostics it had been stating "Check Battery" for over a month... My bad and thanks Zoe and Neal for always making the experience pleasant, professional, and personable. Cheers
Neal, our Service Manager, has our total confidence and trust. I always feel our 2011C300 is well taken care of. And, I love the car!
I brought my older E320 in for a service and check up. The staff, my advisor Neal, and everyone greeted me kindly. I was walked through the costs and shown everything up front. Great service!
This was truly one of the best automobile purchasing experiences I have ever had—especially when buying another Mercedes.
ERIC, my salesperson, was exceptional: professional, knowledgeable, courteous, and genuinely friendly. He patiently answered what must have been hundreds of questions and thoughtfully addressed every concern I had.
To make the transaction even more complex, I purchased my SUV from out of state entirely by telephone. Despite the added logistics, the entire process—from shipping to registration, taxes, and document signing—was handled seamlessly, efficiently, and with great care.
After speaking with SPENCER, the sales manager, I now understand why ERIC ... Read More DealerRater - Mar 11, 2026
Excellent service. I truly appreciate that the service associate identified my car needs in details. I will use the dealership in future repairs
My 34 year old Mercedes wagon needed repair that my local guy wasn’t up for, so I had no choice but to come to Scarborough.
Josh Bath treated me with respect and understood my situation, and got the job done. Was it expensive? Yes, but it was a complex job that was too much for non- Mercedes specialists and I have peace of mind that a complicated job was done right by technicians who have a great appreciation for their product. Not only did the whole team make it happen- one of the parts was one of only two left ... Read More DealerRater - Mar 5, 2026
Incredible customer service. Always felt tended to and heard. At no point did I feel like I was being sold something I didnt need. I will absolutely be returning all vehicle service and future purchases!
Great customer service. Emily Crocker is the best at taking care of us whenever we need servicing.
Neal Hickey and Emily Crocker make ea visit here a pleasure. This is a wonderful dealership, largely based upon the quality of the Staff that fills the property. When you trust and respect who you work with dealer visits are great!
Top notch customer service! Amazing staff and atmosphere. Very professional & would recommend them every single time!
Very professional and a great facility. Team effort with different people all working to assist me during my sign in and wait. technician spoke with me and gave a comprehensive review of what he did and the complete outcome
Always great service. Service works great with sales staff. They explain what’s wrong with your vehicle.
They did a great job. It was going to take a bit so they brought me home then delivered car to me. Also they sent video of what the problem was. Thanks
Winter tires being put on. My service rep delivered my car later that day all ready to go. Great service
My appointment today was convenient and quick. My service contact, Josh, is always helpful whenever I go in.
Every time i go i get treated with lots of professional courtesy , and they take the time to listen.
They are always very helpful and courteous. They took time to show me how to set things with the computer system in my car.
Great inventory and amazing customer service. I bought a new GLC 300 and Bob and Spencer were really good to work with as well as Erica.
This is my second car with MB Scarborough and whenever I have had an issue everyone has been great with resolving!
We were very happy with our experience at Scarborough Mercedes Benz and our salesperson Stathi.
The associates at this dealership are professional at all levels. I especially enjoy my interaction with the greeters at the car entrance. The service managers are more than accommodating It's a pleasure to do business with this dealership
The dealer's service department is outstanding. They are very efficient from the moment you walk through the door, provide details on the service to be performed, cost, and how long it will take. They go the extra mile when the service is complete to deliver a serviced car that has also been washed and vacuumed. The waiting area is very comfortable with beverages and a selection of snacks available. They represent very well the engineering excellence that is the trademark of Mercedes-Benz.
Very efficient at receiving my vehicle, going over with me what needed to be done and getting me a loaner vehicle. Neal also made sure that I was comfortable in the loaner and made sure that i had no questions about its operation. When I picked up my SUV in the late afternoon, the same courtesy was shown. I am a senior citizen and everyone made sure that I was safe.
I have always had a great experience at MB of Scarborough. I have bought two cars through them and service them there as well. The service experience is unparalleled. We also have a Lexus and while they generally do a great job, they could learn a thing or two from MB.
Service department: Zoe is so professional and kind. She addressed the issue and worked with the mechanics to keep me informed on what they were doing and an approximate time of when it would be done. Exceptional service. Thanks!
Amazing people. For a large dealership they hold community values and relations with their customers in high regard. I am proud to say I am part of their community.
MB of Scarborough is where we bought our coach 4 months ago. We recently had a few warranty items taken care of by Scott Joys. However one item was the refrigerator which needed a new panel replacement cracked at delivery.It appears MB is still awaiting delivery of the proper panel from AS.
Excellent service and great communication. Neal was great to deal with and stayed in constant contact with me. I would highly recommend them.
The reason I will keep going there is due to Zoe my service advisor. If you're looking to purchase, I recommend Colin or Sydney.
Neal is a great service advisor. He always listens well and provides first rate service. The atmosphere at the dealer is professional and friendly. Your Technician Chris went above and beyond to find and eliminate an annoying “ticking” sound in our new S Class. Employees like Neal and Chris are why we have been loyal Mercedes Benz customers for nearly 20 years.
Best experience buying a car in 40+ years Great service Great people Amazing value Honest negotiations
The Service was quick & efficient and My Car was washed & vacuumed. It was vey Much appreciated
Staff is always friendly and attentive. Neal Hickey, my service advisor is always the ultimate professional and always helpful and efficient.
Service met my expectations and was completed in a timely manner. Also appreciated car wash
Repairs not completed professionally and invoices have none existing parts and labor waiting to hear from the dealership
Neal is tremendous to work with. He is quick to respond and very helpful. Thank you
I was welcomed as I got out of my car. Had a great interaction with service personnel. Very good amenities. Service was done in the time they said it was be and car came back clean. Very pleased.
Total professional work . From the moment I drive into this dealership I have total confidence that what ever issue I have with vehicle will be taken care of by the staff
