Customer Testimonials
The service was awesome! They came to me all the way in Bangor and everything was seamless.
We have been doing business with Mercedes Scarborough for about 15 years. We have always been satisfied with the service and appreciate the use of a loaner
Very good first experience. Scott Joy is very good to work with. Communication was also good.
They were great when I purchased the car and when I needed service they were also great to deal with.
They are the best dealer I’ve been to ever. Just an unbeatable experience they treated us like royalty 🫅. We leased a C43 for my son and ended up getting a Sprinter Van for the business as well. Big shoutout to Brandi, Tom and Steve. If you need a new car go see Steve. The dealership is absolutely beautiful inside, I didn’t want to leave lol.
Neal and the service team did great work on my E63. I appreciate their communication, diligence and thoughtfulness in diagnosing a challenging issue.
Emily, the service advisor, was excellent. She knew exactly what she was doing, and she made me feel as if I was getting the best service that I could.
I had a very good experience. Nik was attentive with good follow through. A fair trade value.
We had a wonderful experience with Matthew Benson. He was so personable, informative, and helpful. No pressure. So willing to spend time with us and gave us an exceptionally good deal.
I had a great experience in purchasing my new vehicle from this dealership. The sales person I interacted with was extremely knowledgeable and helpful and answered all my questions. Everyone I dealt with at the dealership was helpful and friendly!
The moment you walk through the door, you are welcomed with a smile and a knowledgeable sales associate ready to answer any questions you may have. At no point is there pressure placed on you or any rush to buy a vehicle. Everyone seems genuinely happy to work there and help you find the perfect vehicle to fit your needs and wants.
Appointment took a while to get, but once I arrived everything went very smoothly. Special kudos to service advisor Emily Crocker; she was excellent.
My advisor was amazing and helped to guide me to a seamless repair! Will be back for anything my Mercedes needs
Neil, who greets me and handles the cars coming in and out is great!! So helpful and knowledgeable.
It was a pleasure dealing with them buying my new sprinter van. Everything went great.
This dealership is amazing. My 2004 S500 was taken care with pride. It didn't matter that it was 20 years old.
Easy to deal with and did a great job. Tom from the service department was great.
Sydney was amazing, professional and a cut above. She dealt with dealership snafus with professionalism!
Excellent professional courtesy service with a smile and very polite and knowledgeable of what they are doing
Very helpful with different options to work plan and finished on schedule. Quite delicious pastries
I'd like to offer feedback on numerous service interactions I have had with Neal Hickey who is a Service Writer. Neal extends himself beyond what I'm used to receiving. He must be checking his email often because he responds so quickly. I feel like the content is very accurate. I've often come to realize that Neal makes special trips to speak to the Technician along with sending fast photos to reinforce. I also appreciate his manner. He never loses his cool no matter how busy I can tell the atmosphere there is. Neal will be my choice ...
Chris and Ben quickly solved my challenging service issue. Mercedes has a wonderful product, with a equally impressive support staff.
Thanks to Scott I was able to get my van in for service before a several month trip. The mechanic ( didn’t get their name) spotted two additional issues that were repaired also. Thank goodness he did a visual inspection.
Matt, James and Spencer were all fantastic to work with! I would highly recommend them to anyone looking for a Mercedes
Polite, prompt and professional very satisfied with the dealer and would highly recommend to anyone
The remodel looks great. The service was fast and friendly. Good experience on a Saturday.
Accessibility, affordability and knowledge. One of the best MB dealerships in the country, Thomas is an excellent service writer.
Great group of people at Mercedes Benz of Scarborough. happy with service that was done.
Incredible.. always goes above and beyond..Tom Cook my first contact today was kind, let me know what my service would involve, made sure I was comfortable and made sure I had transportation to and from my work.
Thomas Cook was great. Kept me informed about repairs and service. He was able to get a repair covered under warranty that I didn’t have! Highly recommend. Pam
Great experience, always catering to your needs. All staff were helpful and kind. Appreciate getting a nice rental car while my car was serviced!
Excellent communications with the service writer Scott Joys. Kept me informed throughout the process regarding scheduling and parts availability. Very much appreciated! Very thorough in explaining all aspects of the repairs.
Excellent customer service and very thorough! Outstanding dealership and tech! Will always use MB Scarborough.
Very polite. Pleasant to work with. Eager to answer my questions. All the staff was pleasant and helpful.
Great service and an overall pleasant experience from arrival to departure. Everyone was helpful, friendly and responsive .
From the time I initiated contact with the dealership, they make you feel at home. Like you've known them forever. What blew my mind was seeing the General Manager Brandi working on the sales floor with her team. She took calls, answered emails, worked transactions and even took the time to have a meaningful conversation. The Sales Manager, Spencer, was very accommodating and easy to work with. The whole team was! Then there is Sydney, my sales representative. This young lady really knows the product they sell! Add to it she's very tech savvy and helps you with ...
The maintenance experience was smooth and hitch free , I like the new dealership layout too ! Very comfortable and convenient for those of us waiting for our vehicles. The only disappointment was no car wash was done at the end, a small matter but usually appreciated!
Courteous, friendly, and knowledgeable. They go out of their way to be helpful. I wil be happy to recommend them to friends and neighbors.
Josh and the dealership provided great service. The car took a few days in being serviced and they accommodated me with a car and also delivered the car to me at work and took back the loaner after car was serviced. I appreciate the excellent service and the accommodations that were provided. I highly recommend the Scarborough location.
Brought car in. Work done. Very cool. Wow. Thanks. Will come again. Hopefully soon please.
Excellent service experience. Easy drop off, friendly staff, and beautiful newly renovated facility. Highly recommend!
I ended up here after ML 350 had an issue, 2 hours from home. Neal, my service manager was prompt, answered all my questions patiently, and handled the recall I’d needed done. Being out of state, I’d expected to be shuffled around, without a thorough investigation into the problem. I was so pleasantly surprised: the print out I received with the measurements of all critical functioning pieces of my vehicle was outstanding. The text with a video of my vehicle, what they found and how was so helpful! If I lived closer this would be my service department.
Great knowledgeable & professional staff. That really know their cars & how to keep them running smoothly.
Scott is a superb service manager, always recognizing that by putting the customer first, the firm’s interests are maximized in the process. Win-win exchange is what it is all about. Look forward to doing more business together as a result.
Great customer service. Neil was great to work with. Resolved an issue I’ve had for a while.
As I can tell, Service was completed as expected . Employees were polite and cooperative. Only thing we asked is they wipe it down after wash because we are extremely fussy. It was partially wiped down. Other than that everything ok.
Unsurpassed customer service! Special care received from Brandi, Jesse, Ed, Sovy, spencer, and Sydney. They were very accommodating of my busy schedule and all stayed late till the deal was done. They made it so easy. Love my dream car!!
Excellent customer service representative. Great communication throughout and clear in explaining all. Mostly all requests were followed up upon well
This dealer supports the diagnosis as a priority- with videos of the situation and very prompt with communication. Service Adviser Neil is second to none. They stay on top of things and truly no customer service in addition to an excellent renovations making it even more user friendly with a customer first approach.
Service personnel were pleasant and welcoming, the newly renovated building is clean and comfortable and well maintained.
The service department was efficient and very friendly. I was able to get a loaner. The recommendations were thorough and correct.
I was very pleased with my sales rep and her manager. They worked together to make this purchase happen
Service was excellent, and service advisor couldn't have been more helpful and considerate. So glad we came here!
Terrific new customer area. Thomas Cook very helpful. Must do better about scheduling loaners especially for people over an hour away.
Very friendly group of people. Service is always professional and I would highly recommend them and will continue having them service my vehicles.
Excellent staff and service. Very pleased. I would recommend prime to anyone who is need of a new or used MBZ
Courteous, addressed my issues, helpful. I like the new renovations which produced a calm waiting place.
Polite and professional service, CLEAN, and efficient service. They made it very easy to drop my car off, the Lyft ride to my office, and a quick turn around with service.
Mercedes of Scarborough was a pleasure dealing with purchasing a vehicle with very easy to talk to highly recommended to any person looking for a vehicle an outstanding dealership
clean professional Reliable Satisfied, my problem took the time to discover it and resolve it
Mohammed treats me very well every time I come into the dealership for service. He keeps me updated of the work, gives me a fair quote and is very attentive to my needs.
Great to work with on the purchase of my new vehicle as always. Highly recommend to all friends and family.
The service department was exceptional!!! I can not say this enough!! Ben, service manager was incredibly helpful. My situation was not that common and he was on top of keeping me updated. He provided me with a loaner car which was greatly appreciated since my car took a lot of time to fix. Ben and his people in his service department were the best part of my experience with MB. I truly appreciate all he did for me.
Appt was on schedule and finished in a timely manner. I was given clear info on recommendations for my next service.
The dealership is very accommodating, always quick to get the work completed and fair pricing. Very kind service advisors l!
Knowledgeable staff courteous and efficient. Very nice people who took time to make sure to answer all our questions.
The service department is easy to deal with and accommodating. I have been with his dealership and his various forms for over 30 years now
Beautiful renovations large inventory of new and used Mercedes accommodating personal work order completed and presented clean completed
Neal Hickey is a fantastic service advisor. Always a pleasure working with him. The new dealership building is pleasant.
The service I received was excellent. The service was courteous and professional. They were friendly and knowledgeable about all aspects of my vehicle.
My sales person Sydney Pinkos and finance specialist Sovy Sun took very good care to make things fast and easy for me. This was the second car I leased from them and I came from New York to do it.
My service advisor Scott made sure i was taken care of when I arrived to when the work was completed. Great communication!
Excellent service. Matt benson was the PERFECT salesman. Answered all my questions and really helped me decide on the car I ended up with. Very genuine and so well informed!!
Ed was the best! It was the most relaxing car buying experience! Everyone made us feel at home and helped me get the best deal on my FAV car!
Prompt, courteous service - always! And I’m confident in the training and knowledge of the technicians who service my car.
We love our new Mercedes E Sprinter work van! Range and cargo capacity are awesome!
Amazing experience! This was my first time there, to get warranty work done on an older car. Drop off/pick up was extremely quick. Staff was very friendly. Loaner car was ready when I got there. They called with any additional work that was needed on the car. Final price, including loaner, was below what I was expecting. I also appreciated that going in with an older, I still got exceptional service.
Very courteous and friendly service great explanation on the problem as well Thank you Thomas Cook!
We can’t say enough good things about this dealership! Matthew Benson was our Airstream salesperson and he was an absolute pleasure to work with! We had visited two other dealerships and were not impressed. Then we called Matthew at Mercedes-Benz of Scarborough and got more accomplished during a 15 minute phone call then we did in four hours spent with the other dealerships…no kidding. He’s a straight shooter, fair, and professional. In fact, the four other staff members we encountered during our visit to pick up our new trailer displayed the same attentiveness and professionalism. And who can ...
Excellent sales department and service department. Very happy with my purchase two years ago and with service since then.
The rep Evan was great and helpful and James from finance was also very responsive… The deal was done without the regular car dealer hassle
They got me in last minute and out the same day. Scott went above and beyond to make sure my van was able to keep working
Jesse and Bob were great to work with and made the purchase process as seamless as possible.
I had a very good experience with this dealership. I made my appointment and brought my van in on that appointment and they took it right in and figured out the problem and fixed it. That is what I need to keep my business going and they did exceptional.
Mercedes of Scarborough is an excellent dealer service center that knows my 2010 Diesel ML350 inside and out since a lot if vehicles used that excellent and basically bomb proof engine. I intend to keep this vehicle for as long as possible and their service goes a long way to prolonging its life! Nice people! You pay a premium but IMO it’s worth it!
Excellent customer service ! Neil was great ! Thank you for the loaner car use while my yearly car maintenance was done . Everyone was helpful with our questions As usual your service is always the best there is !
Scarborough MB is back! They are in their new upgraded digs, no more trailers, and back in full swing. Dropped off our ML for service their communication was rapid and kept me informed. Work was done on time and at the budget we discussed before hand. Very satisfied customer. Thanks as always Mohammed
Thom was kind and helpful, courteous too. Very knowledgeable. Fulfilled a service issue and some additional work that was needed.
Sydney was great to work with! She listened to our wants and found a fit car. Thank you
Really appreciate the effort and work Tom did to get my old girl back on the road.