Customer Testimonials

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DealerRater Jan 20, 2022

Tony Dragoni provided excellent service to us and followed up to ensure we were trained on the features of the vehicle.

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DealerRater Jan 13, 2022

Went in for a recall on my sprinter van and they have excellent service department Scott Joys went way out of his way to accommodate and repair issues with the sprinter that I was not aware of. He explain to me in details things that were going on with the van and if he could save me some money he would take care of it. I want to say thank you very much Scott for everything that you’ve done you and your team I’m very pleased

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DealerRater Nov 3, 2021

This was the most easy purchasing process of a car at a dealership for me. Less than an hour and I was out of there

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DealerRater Nov 1, 2021

Had always great service and wonderful customer relation with your staff members. On today’s visit scheduled with Debbie (she was wonderful and helpful) your service advisor Nick was a pleasure dealing with. Congratulations to your staff

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DealerRater Sep 24, 2021

Grabbed a coffee while waiting for a rental vehicle. We are confident knowing the vehicle will is ready for our winter trip across the country. Thank you.

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DealerRater Aug 24, 2021

Scott is a great informative service manager...appreciated his professional service and communication skills. Jacqueline

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DealerRater Aug 19, 2021

This is the greatest dealership around. Always helpful courteous and friendly! We have purchased many vehicles from them and will always consider them as family because that is how we have been treated!

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DealerRater Aug 14, 2021

The appointment for a recall was made a few weeks prior, and since I was near Portland I thought I would do a few errands there with a loaner which I have always had from the Bangor dealership. I was told it would only take approximately 30 minutes for this service., so I agreed to wait there. I arrived early for the 10 am appointment. At 11:45 I asked if there was a problem because I didn’t want to wait any longer, the receptionist contacted Nick who was my contact and said they were just getting ready to wash it for which ...

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DealerRater Jul 10, 2021

Very helpful, nice people made the buying process painless. Spencer was knowledgeable and helped me compare vehicles to get me the exact one to fit my needs.

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DealerRater Jul 1, 2021

Out of a scale of one to ten I give a 10 to Mohammed Fakory also to the man who just dropped my Mercedes-Benz here at my home.

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DealerRater Jun 17, 2021

Nick was very thorough, and very nice when we were having problems with our vehicle. He was very knowledgable. He was very good to work with.

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DealerRater May 24, 2021

My service representative arranged for prompt repair of my car. I was assured that this repair would be covered under the warranty and my representative, Adam, made this happen with no effort required on my part. Great job!

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DealerRater May 1, 2021

Very friendly, keeps you updated on the status, complete checking with fluids, advised of any other problems with vehicle. Apologized when they had to take an extra day, due to people were out sickness. The service manager was up front with everything going on with the vehicle . Priced right with extra work done.

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DealerRater Apr 5, 2021

Friendly and courteous. Clean and efficient. Accommodated my schedule and went above and beyond to make me happy. Plus fresh ground Starbucks coffee. Salesman Bob actually escorted me to the coffee maker. 😊

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DealerRater Dec 1, 2020

Roger, Rob, and Jesse were helpful every step of the way. We really can't thank Roger enough for his attention to detail, professionalism, and above and beyond willingness to help and see our needs were met. Thank you guys very much!

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DealerRater Sep 3, 2020

I highly recommend Eric Melender Customer Experience Manager of Mercedes Benz of Coral Gables! He’s the best guy for the customer manager experience! 👏👏I’m very satisfied

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DealerRater Jun 14, 2020

Great service and attention to detail. Everything was explained throughout the process. Sam helped me figure out what it was I was looking for since I didn’t have an exact car in mind

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DealerRater Jun 9, 2020

40,000 mile pre paid service was completed promptly. Good loaner provided. All very satisfactory. Thanks for doing it. We appreciate it very much. Need to write more words so it will submit.

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DealerRater Jun 7, 2020

Bought a car during Covid and the dealership was very accommodating and made every effort to make it a good experience. They found the car I wanted.

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DealerRater Jun 3, 2020

Roger Gamblin was excellent to work with. We purchased a new 2020 Sprinter van. Even though we are in California, Roger keep us informed every set of the way.

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DealerRater Jun 1, 2020

This was my first experience with Prime and even with the restrictions during this time the service I received was impeccable! Spencer was great, helpful and very knowledgeable. His follow up was spot on and I would recommend anyone to work with him! Thanks for the great experience!!

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DealerRater May 31, 2020

Roger Gambling was an excellent resource on recommendations and smooth order processing for our purchase. Even though an internet sale, the details were ha fled without issue. From call to close within 1 week. Best vehicle purchase process ever.

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DealerRater May 29, 2020

I am blown away at the devotion Prime Motor Cars in Scarborough showed me in order to satisfy my budget needs as well as my desire to remain a Mercedes client. As a realtor, my mileage is unpredictable and can be costly. Rob & Tony worked with me to keep costs down on all fronts while still getting me into a beautiful brand new Mercedes. After witnessing their effort to keep me in the family, I hope to remain a loyal Mercedes driver indefinitely!

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DealerRater May 28, 2020

As always . . on time, courteous, with a high level of expertise. Also the home pickup option was a lifesaver. Will recommend this dealership to everyone I know.

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DealerRater May 28, 2020

Roger Gamblin provided great service from start to finish of our purchase of our 2019 Sprinter. He was polite, courteous, prompt, and thorough throughout all interactions. I would not hesitate to recommend Prime Motor Cars and Roger Gamblin to anyone looking to purchase a Mercedes. Great work all around!

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DealerRater May 26, 2020

Spencer showed great patience in getting me all the info I needed and the time for me to make my decision. Great service! Highly recommend!

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DealerRater May 26, 2020

Prime Maine is the best auto dealership I have ever worked with. Two cars down and one more to go. Maybe two more. Thank you so very much for your attentiveness and assistance. You are the best.

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DealerRater May 24, 2020

Very professional and easy to work with! My family and myself have purchased vehicles from here In the past and will continue to do so in the future.

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DealerRater May 20, 2020

Five star customer service - thank you Brandi, Mohammed & team! I would recommend anyone looking to enter into a lease to do so with Prime Mercedes. In my fifth year leasing and second car, the team goes above and beyond with amenities and keeping the car in tip-top shape. I’m already looking forward to my next lease! Thank you again!

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DealerRater May 15, 2020

Very helpful. Very knowledgeable and clean. Van was delivered as promised and sales guy was very helpful. Finance guy was also very pleasant and helpful.

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DealerRater May 15, 2020

I can't express enough how pleasant the staffing is. The General Sales Manager, Robert Thibodeau went above and beyond to get the deal done and to make sure I was completely satisfied!.

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DealerRater May 13, 2020

Prime is amazing. They care, they put such beautiful effort into their customers. Considering everything the world is feeling right now- they are making it right.

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DealerRater May 12, 2020

Excellent service in the car and out of it. Never had any surprise fees. Love that you get an agent assigned to you that you deal with every visit. The gentlemen Nick I deal with has never been less than excellent. Very courteous and helpful. Plus your car is nice and shiny when you get it back.

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DealerRater May 2, 2020

I came in for "service A" and six new tires for my Sprinter 3500. All work was performed quickly and professionally and at a reasonable price.

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DealerRater Apr 26, 2020

I found car I was looking for online. Tom was wonderful to work with. I can’t wait for the car to be delivered. I had a great experience.

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DealerRater Apr 25, 2020

Had an amazing experience this week getting recall repair, regular maintenance and new tires. Moh Fakory a & the dealership were amazing, very reasonable too! And the fact that they delivered the car was so convenient and timely. Will use them again for sure with this level of responsiveness yet not charging what are more often than not exorbitant fees that can occur with these German cars. Keep it up Prime Benz.

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DealerRater Apr 20, 2020

I had such a great experience purchasing my 2017 GLC 300. The sales department was so attentive and helpful. The experience was wonderful and I would recommend Prime Motor Cars to everyone I know.

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DealerRater Apr 15, 2020

100% satisfied, the car comes out like new, clean, tight, quiet, drives like a dream. They often advise if there is a Potential problem coming up next year

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DealerRater Apr 15, 2020

During this difficult time of Covid-19 these people were wonderful. I had a loaner that was sanitized and pick up at my company. Prime is always the best when it comes to customer service. I have had four Mercedes with them. They are the best!

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DealerRater Apr 14, 2020

Prime has provided solid, reliable service for our vehicle. The service writers know us, and offer helpful suggestions based on use and time. The online scheduling can be haphazard, but once we make an appointment, things go well. I love that they wash the car whenever we visit!

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DealerRater Apr 14, 2020

The staff is friendly, and the dealership is using special practices to help combat the spread of Coronavirus. They quickly took care of my service needs.

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DealerRater Apr 13, 2020

First time here with our new to us 2014 Smart Car and had a regular scheduled Maint. done on the car. the Service personal was very good talking to us and explaining and answering all of the questions we had concerning our first Electric Car. Everyone from front desk to person getting our car was professional and during this time of The Virus kept their distancing and clean. Thank you.

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DealerRater Apr 10, 2020

They took care of an issue without hesitation. It made my life a whole lot easier.I was amazed that I had failed to notice earlier but no matter the time lag they honored and fixed the problem

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DealerRater Apr 9, 2020

Needed to have my sprinter serviced. Everything was easy, Communication was good. Quickly diagnosed the problem, offered a solution, and executed the plan. All of this while providing safety for all of us during the Covid-19 pandemic.

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DealerRater Mar 31, 2020

Nick Dargie helped me with service today. He provided an extremely high level of service. His knowledge in the field is impeccable. He is very personable and made my experience at Prime simply amazing.

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DealerRater Mar 24, 2020

Fantastic experience, as always! Mohammad goes the extra mile delivering exceptional customer service! The entire service staff is professional, polite, and eager to help. Keep up the great work!

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DealerRater Mar 23, 2020

This is the second MB I’ve purchased from Prime. I wouldn’t go anywhere else. Spencer Roe is the best salesperson. The whole experience was very pleasant.

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DealerRater Mar 22, 2020

There the best, very professional, fast and awesome.. the best service manager.. they loved my dog Rocco they have the best carsn employees around maine

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DealerRater Mar 20, 2020

When I reached the dealer I found out there was an outstanding recall for service on my electric smart car. The dealer gave me an overnight loaner so they could complete the service and get my car back to me. I appreciated their response!

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DealerRater Mar 19, 2020

My S550 Dynamic Seat pump failed. I Brought the car in on the same day and it was ready the next day. To top that, the service was covered under warranty. Excellent!!!

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DealerRater Mar 19, 2020

Tom Cook, took my situation and handled very professional and took care of my issues. These were items that Manchester should have done. Although, Alex Jaime has done a very good job as well! Thank you, Frank

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DealerRater Mar 11, 2020

Because we are welcomed and treated as friends, we routinely return from Michigan to Prime Motors in Scarborough, Maine for even routine service. Scott and Mitch are definite factors in our choice. They are both top tier in quality service and customer relations!

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DealerRater Mar 11, 2020

This was for a recall repair. They were fast and efficient. The loaner vehicle was far too tempting.... felt like driving the USS Enterprise. Good thing I cannot afford that. Was happy to get into my own vehicle after, however. And it was, as always, cleaned as a courtesy.

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DealerRater Mar 11, 2020

Everyone was very friendly and incredibly helpful and willing to answer all my questions and even anticipated some that I may have. Corey MCCOUBREY took care of all the details during the purchase of the car, no task was too small and I really appreciated that.

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DealerRater Mar 10, 2020

They are always professional. They provide the service that they say they will provide. They do not up sell. They provided a loaner and the service was completed on time.

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DealerRater Mar 6, 2020

Always a pleasure working with the people at Prime. I had to move my appointment and They accommodated me with no problem whatsoever. I was in and out in no time. Everything was explained to me. The car looked fantastic and runs like a charm. Looking forward to my next visit. I’m sure Tom Cook Will do a great job again.

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DealerRater Mar 4, 2020

I own a mobile grooming company with Sprinter vans, whenever one of my vans needs work Scott Joys always goes above and beyond to get my van back to me in the fastest time possible because he understands when my van is out of service I am losing money. It's so refreshing to work with a professional who has a small business's best interest in mind.

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DealerRater Mar 4, 2020

This is the second purchasing experience with Prime Motors. It has been an excellent. The salesperson Robert Holzhacker was very accommodating in helping us make our decision and easy one. We went in to turn in our lease and walked out 2 hours later with a new lease. Very satisfied with the whole experience.

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DealerRater Mar 2, 2020

I went to the dealership to have the airbag recall taken care of in my Sprinter van. All personnel were friendly and accommodating. The work was done on time and the technician brought me to the garage to show me a potential water issue that he then resolved.

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DealerRater Mar 2, 2020

Excellent service , professional attitude and attention to detail. Mohammed was friendly, honest and knowledgable . Exceeded my expectations once again. I am not only a customer of Prime but an advocate .

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DealerRater Mar 1, 2020

The staff was helpful and professional. I never felt pressured to make a decision that I was not comfortable with. I’d like to give a specific shout out to Dick Mariano and Mike Ferraro who assisted me and made sure the process was easy and nothing was left undone.

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DealerRater Feb 28, 2020

Have been coming to this dealership for a few years and the service department is excellent. They are very accommodating, pleasant and communicate well with regards to repairs needed. Happy with the service department. Tom cook is great to work with!

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DealerRater Feb 26, 2020

Lived up to our expectations, kept their word and did everything they said they would do. No pressure during the sale and very professionally done. Very efficient checking out and payment.

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DealerRater Feb 26, 2020

Nicholas was very friendly and got the service started quickly. He forwarded my concerns about a noise in the air vent and it turned out something needed to be cleaned in there. All set and feels good!

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DealerRater Feb 24, 2020

Prime Mercedes is an excellent dealership. They are very professional and they listen to your concerns. Service department is excellent. Everyone is very professional from the front desk to the service employees. Nicholas Dargie is always, professional, helpful and knowledgeable. It’s a pleasure to work with him.

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DealerRater Feb 24, 2020

. It was a great experience working with Mr Mariano and the Mercedes-Benz team, because of his customer service Mercedes-Benz earned a new customer

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DealerRater Feb 22, 2020

Always had Audi's and this is my first Mercedes. They did a great job servicing my car, were very friendly and very informative. Looking forward to using them for this car and many more. Great job.

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DealerRater Feb 22, 2020

Great service. Friendly service you can count on. Always communicate any new found issues, and suggest the best options. Then ask for confirmation, before explaining the time line.

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DealerRater Feb 21, 2020

I can’t say enough about my very positive new car experience - it didn’t feel like I was even “buying” a car, more like I was being welcomed into the family. Bob H and the whole team were very easy to work with, and I couldn’t be happier with this whole experience. And my 250GLA is beautiful too!

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DealerRater Feb 21, 2020

I had a terrific service experience at prime Mercedes in Scarborough Maine. Scott planned my service and took good care of me making sure everything was completed on time and fit my schedule. I was extremely pleased

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DealerRater Feb 20, 2020

Bob H. offered a buyer-experience unlike any that I could have envisioned. It was a comfortable, low-pressure environment throughout the entire process, with all parties involved. The team stayed late on an extremely busy President's Day to ensure I could drive back to the southernmost part of New Hampshire with my new vehicle insured. I am very glad that I made the trip north, because if I hadn't, I would have never stumbled upon the phenomenal car that I left with. Thank you again, Bob Holzhacker. I couldn't have asked for a more supportive and knowledgeable agent/...

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DealerRater Feb 20, 2020

Tony D. Was my sales person... he is awesome !! He Was extremely helpful to me, and answered my questions completely and addressed any of my concerns. He is extremely patient and kind. He is definitely an asset to your organization! Bruce helped me with financing, he was very good, very detailed oriented, and helpful. I was extremely impressed with both individuals.

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DealerRater Feb 20, 2020

Hands down, the most friendly, accommodating dealership I have ever worked with! Bob was gracious, knowledgeable and listened to us, no pressure, a totally pleasant experience.

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DealerRater Feb 18, 2020

We were treated very courteously and professionally by everyone in the service area. In particular, Mohammad was very pleasant and great to work with. Even though we had to make two trips to complete the service work, we were very happy with how we were treated.

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DealerRater Feb 12, 2020

Roger is and always will Be my go-to sales guy. Has come up through the ranks of the sales Team. I have 3 Mercedes autos.

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DealerRater Feb 11, 2020

Excellent experience from start to finish. I felt like a princess. I was an hour late— no problem! I picked my car up 5 minutes before close—no problem. They even called me during the day with an update. Very classy, very professional!

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DealerRater Feb 9, 2020

Mohammad was very kind and understanding. He went above and beyond to help me out. I’m grateful. I haven’t driven my car yet, so I assume they serviced the car properly. The only negative is I wish the reg service wasn’t so pricey. But thanks for the great service.

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DealerRater Feb 5, 2020

Service was excellent as usual, the welcome guy was very helpful and I had A shuttle back to work and she was very pleasant and friendly. While waiting I had a wonderful pastry and a nice Starbucks Coffee all complementary. Lots of nice updates magazines to look at while waiting.

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DealerRater Feb 2, 2020

My sales consultant, Robert Holzhacker, knows his Mercedes-Benz! My shopping and leasing experience was a professional, friendly and easy. I would highly recommend Prime Motors!

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DealerRater Feb 1, 2020

Service Advisor Nick Dargie always goes above and beyond to make every visit as pleasant as possible. Highly recommend Prime Mercedes and working with Nick.

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DealerRater Feb 1, 2020

This dealership was excellent in every way. Easy access. The people were so professional but made you feel right at home. This dealership had a lot of great options for affordability and style.

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DealerRater Jan 30, 2020

Couldn’t have had a better experience. Thomas Cook was very professional and accommodating. Made sure I was kept informed on what was going on with my car through the whole process.

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DealerRater Jan 30, 2020

Nice people, great service, great cars. We’re a family who’ve bought three vehicles at Prime Motors Scarborough, and we’ll keep coming back.

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DealerRater Jan 30, 2020

Considerate and on time. Always polite and professional. Clear explanation of work and cleaning of vehicle. I’ve run out of words; but good coffee.

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DealerRater Jan 29, 2020

Nate was professional and to the point but also very personal. He explained the procedure and also went over the loaner agreement. I felt very comfortable.

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DealerRater Jan 29, 2020

They go me in and out quickly, conscious of the fact I had a dog at home waiting for me! Tom was kind and thoughtful.

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DealerRater Jan 28, 2020

I’m happy and satisfied with Dick. He gave me opportunity to get my luxury car. I appreciated your service.God bleeds you. Thank’s

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DealerRater Jan 26, 2020

Very friendly staff,took the time to make sure I understood everything. Free coffee,soda and snacks makes you feel right at home. Love this place

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DealerRater Jan 26, 2020

I was traveling and found I had a cracked rim/flat tire late on a Friday. Service department was prompt and ordered a new rim to arrive the next day, and quickly administered excellent service on Saturday to have the rim installed and the car checked out with no prior service appointment. On top of that, everyone I encountered was efficient and friendly, and I even got a ride to downtown Portland so I could make the most of my time while my car was being serviced. I was very impressed and will be a repeat customer if I’m ...

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DealerRater Jan 25, 2020

Great experience from call in, drop off, volunteered to do a recall, picked up a cleaner car than I left, ready early, and great customer service!

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DealerRater Jan 24, 2020

They were extremely helpful and very nice people to deal with. Took the time to answer any of my questions I had and gave me the individual attention without being pushy.

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DealerRater Jan 24, 2020

Van was brought in for routine oil change and inspection. Scott identified that van was due for more extensive service but that it was also covered by our free service plan included at purchase. Even though we had only scheduled the oil change they were able to get it all done. Also gave me a free loaner.

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DealerRater Jan 18, 2020

I always have excellent service every time I go. My service rep is great. Very friendly and knowledgeable. Highly recommend Prime Motors for everything. Very pleased.

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