Customer Testimonials

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DealerRater Jul 12, 2024

I’m giving April and the service department a five star because they have worked under miserable conditions during the construction and still managed to function. Soon I hope the service department will be back to normal.

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DealerRater Jul 11, 2024

Tom was cheerful and very helpful. In addition to taking care of my tire issue, my car was well cared for with a 24 point check and car wash, which I greatly appreciated!

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DealerRater Jul 11, 2024

I appreciate the accommodations made for me in consideration of a difficult situation at home. Neal was professional, understanding, thorough, efficient, and most importantly kind. Special thanks to him and the entire team for the benchmark level quality customer service.

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DealerRater Jul 11, 2024

Dealer does nice work and keeps our car working at its best. Thank you for your help

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DealerRater Jul 10, 2024

Neal did a great job taking care of my appointment and keeping me updated on the status of my vehicle.

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DealerRater Jun 19, 2024

Great service and very attentive!! They always can get you in when there is a problem.

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DealerRater Jun 16, 2024

As usual a positive experience with service advisor Mohammed. Always have my vehicle serviced there

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DealerRater Jun 16, 2024

Service advisor )unfortunately, I did not get his name) was efficient, courteous,,helpful and patient , an excellent advisor. Despite the construction going on, the staff were very efficient in helping, directing and providing us the service we needed-an outstanding job overall for all those employees.

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DealerRater Jun 15, 2024

I had a fantastic experience at the Mercedes Benz dealership recently. The service team went above and beyond to assist me with any concerns I had. Thomas, in particular, was incredibly attentive, keeping me informed with regular updates and ensuring that everything was taken care of promptly. The customer service was exceptional, and I felt well looked after throughout my visit. I highly recommend this dealership for their professionalism and dedication to customer satisfaction.

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DealerRater Jun 15, 2024

the service department is really exceptional. I cannot wait for the remodel to take place later next month.

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DealerRater Jun 14, 2024

Amazing service and great customer care and support. Kept me informed throughout the whole service.

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DealerRater Jun 12, 2024

Excellent service, knowledgeable personnel. Overall experience exceeded our expectations. We would definitely refer our friends to this dealership.

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DealerRater Jun 4, 2024

Great sales and service...well trained techs, knowledge sales people, great ability to get difficult build slots.

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DealerRater Jun 4, 2024

Great dealer to work with you can trust the work will be done very well

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DealerRater Jun 1, 2024

Needed emergency service on a cross country trip. They took care of us and got us back on the road!

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DealerRater Jun 1, 2024

Mohammed is an excellent service rep!! He made sure that service was done correctly!!! 10/10!!!

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DealerRater May 25, 2024

As always service at Mercedes was A rated! We are always made to feel as if we are the only ones being served. Smiles, questions answered patiently and they keep the waiting time at a minimum if they are able to. They make every effort to please! Thank you!!

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DealerRater May 24, 2024

The dealership was currently under construction during my service but the staff was up and running like pros!

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DealerRater May 16, 2024

While undergoing renovations, the service team remains thorough and professional. Service quality and time of repair is very good.

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DealerRater May 11, 2024

Brandi and April did a great job communicating about the service work I had done at the dealership - before, during and after the appointment. And even with all of the construction going on around the dealership they made me feel very welcomed & comfortable.

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DealerRater May 9, 2024

Service advisor was very helpful. Communication was excellent and the work was done on time.

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DealerRater May 8, 2024

The experience was good other than the dealership unable to get title to complete the purchase. They finally had the title sent overnight. The day the title was received, the purchase was completed and I had my car!

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DealerRater May 8, 2024

Excellent work. They let me know my options- price and timing of work. I am very satisfied.

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DealerRater May 4, 2024

Mohammed, Dave and Brandi are all Awesome! Clear communication and prompt service. I always enjoy getting my car serviced at this location!

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DealerRater May 3, 2024

Always a professional, personalized experience. Communication is excellent; service consultants manage expectations very well. Builds loyalty with every interaction.

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DealerRater May 2, 2024

I had a very positive experience having my car serviced today. A lot of work was finished between 8 am and 5 pm, ensuring that I am ready to get in the road for a short trip tomorrow morning. I am grateful to Neal Hickey for his communication and for facilitating the process.

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DealerRater May 1, 2024

Always “on it” and ready to make my car run the best it can. Great service

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DealerRater Apr 23, 2024

Fantastic service and honest sales and service staff. They go out of their way to make you feel like you’re their only customer! Wonderful

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DealerRater Apr 23, 2024

I can’t thank Mike Street in service enough for squeezing me in for an emergency tire replacement. I had a very important appointment that I thought I would have to cancel, but thanks to Mike. I made it on time. Mercedes-Benz of Scarsborough is wonderful to do business with.

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DealerRater Apr 21, 2024

Good service and friendly staff. Very efficient and knowledgeable technicians explained everything they did and plan to do

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DealerRater Apr 11, 2024

Very pleased with the level of service I received from Mercedes of Scarborough today. My service advisor Scott has always taken care of my needs, he is very professional and informative.

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DealerRater Apr 9, 2024

I was pleased that they brought my car back to me when I I didn’t have a ride to pick it up. I like how they explained to me why the coolant light came on because the coolant was low.

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DealerRater Apr 9, 2024

Very thorough and accommodating with service. Work completed on time and delivered as promised. Thanks

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DealerRater Apr 3, 2024

Great group of professionals to work with. All my questions were answered. Sydney Pinkos went above & beyond to get the perfect car for me.

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DealerRater Apr 2, 2024

Was the seamless and efficient delivery of a vehicle with a difficult search process, but a good delivery in a difficult market

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DealerRater Apr 2, 2024

Sydney Pinkos was my representative. She was amazing. Knowledgeable and took the necessary time to assist me with all my questions. She is definitely worth a five star rating.

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DealerRater Mar 30, 2024

Fast, courteous service. Fresh pastries, keurig coffee, warm and comfortable waiting area. Friendly staff, clean car.

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DealerRater Mar 30, 2024

The people who work there are top notch, but they need a supporting cast. They suffer the plight of society today, to few workers.

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DealerRater Mar 29, 2024

Great service and solid initial communication. I would score 4.5/5 because they kept our vehicle longer than they had quoted and didn’t communicate clearly as to when it would actually be done.

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DealerRater Mar 28, 2024

What was initially an online inquiry lead to the very real purchase of my dream vehicle. The staff was very helpful.

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DealerRater Mar 28, 2024

Mohammed is a true professional and met all of our needs last week when we had our vehicle in for annual service.

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DealerRater Mar 26, 2024

Our salesperson was friendly, knowledgeable and helpful. She took plenty of time to go over my new car's features.

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DealerRater Mar 25, 2024

Matt and Mike were fantastic guys the work with. They helped me get a complex transaction to the finish line.

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DealerRater Mar 24, 2024

Mohammed consistently offers excellent service and advice. The offer of the use of a loaner car is greatly appreciated.

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DealerRater Mar 23, 2024

First time servicing my 450GLE in Scarborough. Even during construction my experience exceeded my expectations. The reps were friendly and attentive. The service was fast and my car was returned on time and clean.

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DealerRater Mar 20, 2024

Thorough and complete service dept. Always trustworthy. Purchased 3 vehicles here. The sales people are great with follow up.

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DealerRater Mar 14, 2024

Today when our check engine light came on our Mercedes sprinter we were in the area of Scarborough Mercedes. We were greeted by Scott, the service manager, who went above and beyond to get us an appointment that afternoon. We appreciated all his extra effort to help us out! I hardly recommend the Mercedes dealership in Scarborough Maine Want to thank Scott for a job well done and great customer service.

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DealerRater Mar 13, 2024

Handled a disabled vehicle situation quickly and efficiently for me even when I was hundreds of miles away.

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DealerRater Mar 13, 2024

Excellent and prompt service. Both service advisors were professional and explained future repairs I would need.

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DealerRater Mar 12, 2024

A giant thank you to your outstanding service personnel Mohammed Fakory, Nick Darcie and Dave Stiles. While on the road, one of my tires lost significant pressure. I immediately drove to the dealership in Scarborough for help. Within the hour, I had ordered new tires and left with a beautiful, new luxury MB loaner. Thank you all so much.

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DealerRater Mar 7, 2024

In the past I’ve had bad experiences with them but recently I have felt heard and taken care of by the team! They have been friendly and made scheduling appointments much easier and timely

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DealerRater Mar 2, 2024

Outstanding service and staff ! Highly recommend, will always drive a Mercedes and work with this dealership all due to the great staff and service!

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DealerRater Feb 28, 2024

Had car issue after purchase. Very attentive and pleasant service. Salesperson also called to relieve my worry that they would repair it.

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DealerRater Feb 25, 2024

I’ve had my GL350 serviced at Mercedes Benz of Scarborough since I bought it. While not inexpensive, the service has always been exemplary. They’ve kept the vehicle running like new for 90,000 miles. A special shout out to my service advisor, Mohammed. He thoroughly professional, arranging service to fit my schedule and providing first-class advice on service decisions

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DealerRater Feb 25, 2024

Excellent service. Timely and professional. Nice waiting area with Nothing Bundt cupcakes and a collection of beverages!

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DealerRater Feb 17, 2024

There was no pressure from the sales team. There was no haggling over the price. The new vehicle was priced independently of any trade.

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DealerRater Feb 16, 2024

Amazing service and Amazing people. I will definitely be using them for every Mercedes here on out.

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DealerRater Feb 16, 2024

Sam was absolutely outstanding in his understanding of my problem Ready to help and ease my fears. Arranged for a loaner car after trying every possible solution. The guys in tech were awesome in finding a rare problem Terrific job all around

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DealerRater Feb 15, 2024

Efficient, quick, professional, attentive, thorough, informative, friendly. I guess I need 8 more words. Thank you.

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DealerRater Feb 12, 2024

Thank you, Matthew, for your A+ customer service. Really appreciate your help, expertise and patience during our visit at the dealership and beyond. You were very informative , accommodating and fast to respond to our after visit questions. We couldn’t have asked for a more attentive and friendly representative to work with. Much appreciated!

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DealerRater Feb 9, 2024

Quick, professional, and friendly service. Despite the ongoing construction, the employees are able to stay friendly and professional, without a drop in quality.

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DealerRater Feb 8, 2024

I had an excellent experience. Sydney was very professional and attentive to my needs. She made me feel like I was well taken care of. I would definitely recommend her to my friends and family.

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DealerRater Feb 8, 2024

It's under construction, but it had the snacks and the beverages. It was still cozy and the internet worked great. I wait was worst part.

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DealerRater Feb 6, 2024

Exceptional service and communication through the entire process. Mohammed was extremely helpful in answering my questions and keeping me up to date.

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DealerRater Feb 2, 2024

Pleasure to deal with Max and the entire crew. I always dread buying a car from a dealer. Not this time. Smooth sailing from start to finish. Love the trailers. LOL

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DealerRater Feb 2, 2024

Great people, good inventory and easy to work with. I will go back for my next vehicle

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DealerRater Feb 2, 2024

A wonderful experience all around. The salesman was extremely friendly and very knowledgeable. There wasn’t any pressure or any sales tactics, just some great conversations.

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DealerRater Jan 31, 2024

Service was very good and despite the construction the waiting area was very comfortable. But the Labor rate seems excessive

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DealerRater Jan 26, 2024

The service was great, they were very efficient and attentive with all of my questions and concerns.

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DealerRater Jan 18, 2024

Great service from Neil. He offered a loaner and kept me informed of the progress at the end of my promised time frame.

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DealerRater Jan 13, 2024

Dealership was very helpful and explaining in detail what was wrong with car.salesman was very pleasant to talk to and helful.

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DealerRater Jan 11, 2024

My Sprinter put up a check engine light. I called and the service rep said that they could schedule me in next month but I could come by and try a walk in. I came by and they were able to diagnose the issue and get me out of there within and hour and a half. Luckily it was error code that was easily fixed. Thanks so much.

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DealerRater Dec 31, 2023

Great way as always. Been going here for several years and always get great service. The work is always done right, and the personnel are friendly and competent. Especially my service person Mohammed.

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DealerRater Dec 30, 2023

Matthew was extremely helpful and knowledgable during the entire sales process. I had a great experience purchasing a new GLS!

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DealerRater Dec 30, 2023

Even tho the dealership is under construction, everyone is working as a team to get you through quickly and efficiently as possible! Very happy with the customer service and my routine car services! Thank you!

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DealerRater Dec 29, 2023

They went above and beyond. Every one was very courteous And I am more than satisfied with there work. Thanks again

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DealerRater Dec 27, 2023

Service done well. Very attentive to my concerns. Pricing was very fair. They provided a good loaner car. They did a great job.

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DealerRater Dec 21, 2023

Professional & efficient service department. Always a smooth process with excellent customer service and convenient communication.

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DealerRater Dec 18, 2023

Website could be a little more user friendly. No longer leads you to your representative that normally services you.

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DealerRater Dec 16, 2023

Good service, timely, cordial, and professional!! I feel very confident in my car and service.

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DealerRater Dec 13, 2023

Capable dealership with a service center without adequate capacity. Need to increase service capacity to adequately serve Mercedes owners

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DealerRater Dec 12, 2023

Helpful service department repairs always done well happy to have them available for service on my e320

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DealerRater Dec 9, 2023

Best best best service ever! Seriously, I have never had a bad experience at Mercedes Benz of Scarborough.

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DealerRater Dec 9, 2023

Knowledgeable. Good service . Very clearly to explain to me which service you need. And off free ridding when you don’t want to wait

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DealerRater Dec 7, 2023

Mohammed is great. Looking forward to remodeled building. Easy location to get in and out of.

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DealerRater Dec 6, 2023

The service employees at Scarborough Mercedes dealership are always friendly, competent and responsive. Excellent customer service!

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DealerRater Dec 5, 2023

This was my first service appointment. Very personalized with great follow through. Love having a dedicated service specialist - consistency moving forward will be nice.

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DealerRater Dec 2, 2023

Great and friendly service. No pressure and our salesperson was extremely knowledgeable. Overall a very positive experience!

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DealerRater Dec 2, 2023

Service was prompt, thorough and everything possible is done to treat the customer with care

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DealerRater Dec 2, 2023

We recently purchased a vehicle from MB Scarborough. Bob Holzhacker was our salesman and he absolutely fantastic. Not pushy, patient, knowledgeable, and very personable. I would highly recommend working with Bob for your next Mercedes purchase.

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DealerRater Dec 2, 2023

Very nice, knowledgeable and helpful Service team. They quickly determined what my car needed and provided me with a quote and a loaner. Then they quickly completed the work same day!! Excellent!

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