Customer Testimonials

DealerRater logo
DealerRater Apr 11, 2024

Very pleased with the level of service I received from Mercedes of Scarborough today. My service advisor Scott has always taken care of my needs, he is very professional and informative.

Read at DealerRater

DealerRater logo
DealerRater Apr 9, 2024

I was pleased that they brought my car back to me when I I didn’t have a ride to pick it up. I like how they explained to me why the coolant light came on because the coolant was low.

Read at DealerRater

DealerRater logo
DealerRater Apr 9, 2024

Very thorough and accommodating with service. Work completed on time and delivered as promised. Thanks

Read at DealerRater

DealerRater logo
DealerRater Apr 2, 2024

Great group of professionals to work with. All my questions were answered. Sydney Pinkos went above & beyond to get the perfect car for me.

Read at DealerRater

DealerRater logo
DealerRater Apr 2, 2024

Was the seamless and efficient delivery of a vehicle with a difficult search process, but a good delivery in a difficult market

Read at DealerRater

DealerRater logo
DealerRater Apr 1, 2024

Sydney Pinkos was my representative. She was amazing. Knowledgeable and took the necessary time to assist me with all my questions. She is definitely worth a five star rating.

Read at DealerRater

DealerRater logo
DealerRater Mar 30, 2024

Fast, courteous service. Fresh pastries, keurig coffee, warm and comfortable waiting area. Friendly staff, clean car.

Read at DealerRater

DealerRater logo
DealerRater Mar 29, 2024

The people who work there are top notch, but they need a supporting cast. They suffer the plight of society today, to few workers.

Read at DealerRater

DealerRater logo
DealerRater Mar 29, 2024

Great service and solid initial communication. I would score 4.5/5 because they kept our vehicle longer than they had quoted and didn’t communicate clearly as to when it would actually be done.

Read at DealerRater

DealerRater logo
DealerRater Mar 28, 2024

What was initially an online inquiry lead to the very real purchase of my dream vehicle. The staff was very helpful.

Read at DealerRater

DealerRater logo
DealerRater Mar 28, 2024

Mohammed is a true professional and met all of our needs last week when we had our vehicle in for annual service.

Read at DealerRater

DealerRater logo
DealerRater Mar 26, 2024

Our salesperson was friendly, knowledgeable and helpful. She took plenty of time to go over my new car's features.

Read at DealerRater

DealerRater logo
DealerRater Mar 25, 2024

Matt and Mike were fantastic guys the work with. They helped me get a complex transaction to the finish line.

Read at DealerRater

DealerRater logo
DealerRater Mar 24, 2024

Mohammed consistently offers excellent service and advice. The offer of the use of a loaner car is greatly appreciated.

Read at DealerRater

DealerRater logo
DealerRater Mar 22, 2024

First time servicing my 450GLE in Scarborough. Even during construction my experience exceeded my expectations. The reps were friendly and attentive. The service was fast and my car was returned on time and clean.

Read at DealerRater

DealerRater logo
DealerRater Mar 20, 2024

Thorough and complete service dept. Always trustworthy. Purchased 3 vehicles here. The sales people are great with follow up.

Read at DealerRater

DealerRater logo
DealerRater Mar 14, 2024

Today when our check engine light came on our Mercedes sprinter we were in the area of Scarborough Mercedes. We were greeted by Scott, the service manager, who went above and beyond to get us an appointment that afternoon. We appreciated all his extra effort to help us out! I hardly recommend the Mercedes dealership in Scarborough Maine Want to thank Scott for a job well done and great customer service.

Read at DealerRater

DealerRater logo
DealerRater Mar 13, 2024

Handled a disabled vehicle situation quickly and efficiently for me even when I was hundreds of miles away.

Read at DealerRater

DealerRater logo
DealerRater Mar 13, 2024

Excellent and prompt service. Both service advisors were professional and explained future repairs I would need.

Read at DealerRater

DealerRater logo
DealerRater Mar 12, 2024

A giant thank you to your outstanding service personnel Mohammed Fakory, Nick Darcie and Dave Stiles. While on the road, one of my tires lost significant pressure. I immediately drove to the dealership in Scarborough for help. Within the hour, I had ordered new tires and left with a beautiful, new luxury MB loaner. Thank you all so much.

Read at DealerRater

DealerRater logo
DealerRater Mar 7, 2024

In the past I’ve had bad experiences with them but recently I have felt heard and taken care of by the team! They have been friendly and made scheduling appointments much easier and timely

Read at DealerRater

DealerRater logo
DealerRater Mar 1, 2024

Outstanding service and staff ! Highly recommend, will always drive a Mercedes and work with this dealership all due to the great staff and service!

Read at DealerRater

DealerRater logo
DealerRater Feb 27, 2024

Had car issue after purchase. Very attentive and pleasant service. Salesperson also called to relieve my worry that they would repair it.

Read at DealerRater

DealerRater logo
DealerRater Feb 25, 2024

I’ve had my GL350 serviced at Mercedes Benz of Scarborough since I bought it. While not inexpensive, the service has always been exemplary. They’ve kept the vehicle running like new for 90,000 miles. A special shout out to my service advisor, Mohammed. He thoroughly professional, arranging service to fit my schedule and providing first-class advice on service decisions

Read at DealerRater

DealerRater logo
DealerRater Feb 25, 2024

Excellent service. Timely and professional. Nice waiting area with Nothing Bundt cupcakes and a collection of beverages!

Read at DealerRater

DealerRater logo
DealerRater Feb 16, 2024

There was no pressure from the sales team. There was no haggling over the price. The new vehicle was priced independently of any trade.

Read at DealerRater

DealerRater logo
DealerRater Feb 16, 2024

Amazing service and Amazing people. I will definitely be using them for every Mercedes here on out.

Read at DealerRater

DealerRater logo
DealerRater Feb 15, 2024

Sam was absolutely outstanding in his understanding of my problem Ready to help and ease my fears. Arranged for a loaner car after trying every possible solution. The guys in tech were awesome in finding a rare problem Terrific job all around

Read at DealerRater

DealerRater logo
DealerRater Feb 15, 2024

Efficient, quick, professional, attentive, thorough, informative, friendly. I guess I need 8 more words. Thank you.

Read at DealerRater

DealerRater logo
DealerRater Feb 12, 2024

Thank you, Matthew, for your A+ customer service. Really appreciate your help, expertise and patience during our visit at the dealership and beyond. You were very informative , accommodating and fast to respond to our after visit questions. We couldn’t have asked for a more attentive and friendly representative to work with. Much appreciated!

Read at DealerRater

DealerRater logo
DealerRater Feb 9, 2024

Quick, professional, and friendly service. Despite the ongoing construction, the employees are able to stay friendly and professional, without a drop in quality.

Read at DealerRater

DealerRater logo
DealerRater Feb 8, 2024

I had an excellent experience. Sydney was very professional and attentive to my needs. She made me feel like I was well taken care of. I would definitely recommend her to my friends and family.

Read at DealerRater

DealerRater logo
DealerRater Feb 7, 2024

It's under construction, but it had the snacks and the beverages. It was still cozy and the internet worked great. I wait was worst part.

Read at DealerRater

DealerRater logo
DealerRater Feb 5, 2024

Exceptional service and communication through the entire process. Mohammed was extremely helpful in answering my questions and keeping me up to date.

Read at DealerRater

DealerRater logo
DealerRater Feb 2, 2024

Pleasure to deal with Max and the entire crew. I always dread buying a car from a dealer. Not this time. Smooth sailing from start to finish. Love the trailers. LOL

Read at DealerRater

DealerRater logo
DealerRater Feb 2, 2024

Great people, good inventory and easy to work with. I will go back for my next vehicle

Read at DealerRater

DealerRater logo
DealerRater Feb 1, 2024

A wonderful experience all around. The salesman was extremely friendly and very knowledgeable. There wasn’t any pressure or any sales tactics, just some great conversations.

Read at DealerRater

DealerRater logo
DealerRater Jan 31, 2024

Service was very good and despite the construction the waiting area was very comfortable. But the Labor rate seems excessive

Read at DealerRater

DealerRater logo
DealerRater Jan 25, 2024

The service was great, they were very efficient and attentive with all of my questions and concerns.

Read at DealerRater

DealerRater logo
DealerRater Jan 17, 2024

Great service from Neil. He offered a loaner and kept me informed of the progress at the end of my promised time frame.

Read at DealerRater

DealerRater logo
DealerRater Jan 13, 2024

Dealership was very helpful and explaining in detail what was wrong with car.salesman was very pleasant to talk to and helful.

Read at DealerRater

DealerRater logo
DealerRater Jan 11, 2024

My Sprinter put up a check engine light. I called and the service rep said that they could schedule me in next month but I could come by and try a walk in. I came by and they were able to diagnose the issue and get me out of there within and hour and a half. Luckily it was error code that was easily fixed. Thanks so much.

Read at DealerRater

DealerRater logo
DealerRater Dec 30, 2023

Great way as always. Been going here for several years and always get great service. The work is always done right, and the personnel are friendly and competent. Especially my service person Mohammed.

Read at DealerRater

DealerRater logo
DealerRater Dec 29, 2023

Matthew was extremely helpful and knowledgable during the entire sales process. I had a great experience purchasing a new GLS!

Read at DealerRater

DealerRater logo
DealerRater Dec 29, 2023

Even tho the dealership is under construction, everyone is working as a team to get you through quickly and efficiently as possible! Very happy with the customer service and my routine car services! Thank you!

Read at DealerRater

DealerRater logo
DealerRater Dec 28, 2023

They went above and beyond. Every one was very courteous And I am more than satisfied with there work. Thanks again

Read at DealerRater

DealerRater logo
DealerRater Dec 26, 2023

Service done well. Very attentive to my concerns. Pricing was very fair. They provided a good loaner car. They did a great job.

Read at DealerRater

DealerRater logo
DealerRater Dec 20, 2023

Professional & efficient service department. Always a smooth process with excellent customer service and convenient communication.

Read at DealerRater

DealerRater logo
DealerRater Dec 18, 2023

Website could be a little more user friendly. No longer leads you to your representative that normally services you.

Read at DealerRater

DealerRater logo
DealerRater Dec 16, 2023

Good service, timely, cordial, and professional!! I feel very confident in my car and service.

Read at DealerRater

DealerRater logo
DealerRater Dec 13, 2023

Capable dealership with a service center without adequate capacity. Need to increase service capacity to adequately serve Mercedes owners

Read at DealerRater

DealerRater logo
DealerRater Dec 12, 2023

Helpful service department repairs always done well happy to have them available for service on my e320

Read at DealerRater

DealerRater logo
DealerRater Dec 8, 2023

Best best best service ever! Seriously, I have never had a bad experience at Mercedes Benz of Scarborough.

Read at DealerRater

DealerRater logo
DealerRater Dec 8, 2023

Knowledgeable. Good service . Very clearly to explain to me which service you need. And off free ridding when you don’t want to wait

Read at DealerRater

DealerRater logo
DealerRater Dec 7, 2023

Mohammed is great. Looking forward to remodeled building. Easy location to get in and out of.

Read at DealerRater

DealerRater logo
DealerRater Dec 6, 2023

The service employees at Scarborough Mercedes dealership are always friendly, competent and responsive. Excellent customer service!

Read at DealerRater

DealerRater logo
DealerRater Dec 5, 2023

This was my first service appointment. Very personalized with great follow through. Love having a dedicated service specialist - consistency moving forward will be nice.

Read at DealerRater

DealerRater logo
DealerRater Dec 2, 2023

Great and friendly service. No pressure and our salesperson was extremely knowledgeable. Overall a very positive experience!

Read at DealerRater

DealerRater logo
DealerRater Dec 2, 2023

Service was prompt, thorough and everything possible is done to treat the customer with care

Read at DealerRater

DealerRater logo
DealerRater Dec 2, 2023

We recently purchased a vehicle from MB Scarborough. Bob Holzhacker was our salesman and he absolutely fantastic. Not pushy, patient, knowledgeable, and very personable. I would highly recommend working with Bob for your next Mercedes purchase.

Read at DealerRater

DealerRater logo
DealerRater Dec 2, 2023

Very nice, knowledgeable and helpful Service team. They quickly determined what my car needed and provided me with a quote and a loaner. Then they quickly completed the work same day!! Excellent!

Read at DealerRater

DealerRater logo
DealerRater Nov 30, 2023

Mercedes Scarborough has been so excellent at getting us in for tire changes (summer/winter)! Rebekah is excellent!

Read at DealerRater

DealerRater logo
DealerRater Nov 18, 2023

Extremely customer service oriented dealership. The service department goes above and beyond to ensure all needs are met.

Read at DealerRater

DealerRater logo
DealerRater Nov 12, 2023

This dealership would be nothing and I’d take my business if it were not for people like Mohamed. There’s been too many changes as of late and seeing too many new faces (employees). One thing about owning a Mercedes and taking it in for service, the customer expects, actually demands an extraordinary level of service and should be like clockwork. I can’t say that I’m seeing this as I have in the past couple of year. As mentioned if not for Mohamed and Brandy, we’ll likely take our business elsewhere.

Read at DealerRater

DealerRater logo
DealerRater Nov 8, 2023

My appointment was at 2:30pm and when i got there someone checked in my car and helped me go through the process. After verifying my car, they came and explain to me everything that was checked, i even received a full report on my car. My car was also fully washed and cleaned, which means a lot for me. Great service!

Read at DealerRater

DealerRater logo
DealerRater Nov 3, 2023

Matt did an excellent job. Approachable and easy to work with. Great experience overall. Thanks!

Read at DealerRater

DealerRater logo
DealerRater Nov 2, 2023

Great to work with. Very professional, knowledgeable and great pricing. If you’re in need of a service van ask for Roger Gamblin. And thank you Brandi Lauler for all your help!

Read at DealerRater

DealerRater logo
DealerRater Oct 31, 2023

Very easy to deal with and very professional. A pleasure all around car was just as advertised

Read at DealerRater

DealerRater logo
DealerRater Oct 30, 2023

Great service and friendly staff. Super helpful to get us a great sprinter van as soon as possible.

Read at DealerRater

DealerRater logo
DealerRater Oct 27, 2023

Great service. Dave was in constant contact and made sure that I was updated on the process of my car.

Read at DealerRater

DealerRater logo
DealerRater Oct 25, 2023

They have always been very accommodating getting our vans serviced in a timely fashion. Working with the service team has been great.

Read at DealerRater

DealerRater logo
DealerRater Oct 25, 2023

Efficient and convenient. Provided me with a courtesy car when I decided last minute to replace all my tires. Great service.

Read at DealerRater

DealerRater logo
DealerRater Oct 23, 2023

Services was fine. I made the appoint requesting a different tire, which you didn't have in stock today. I had to take the continental over the Michelins I wanted. They seem to be riding ok.

Read at DealerRater

DealerRater logo
DealerRater Oct 19, 2023

Both the General and Service managers provide the extra level of personal concern and effort that is expected in a luxury vehicle dealership and too ofen missing in other stores.

Read at DealerRater

DealerRater logo
DealerRater Oct 18, 2023

Was very happy with the quality and integrity of the services provided by my service writer Sam Hershom

Read at DealerRater

DealerRater logo
DealerRater Oct 17, 2023

Rebekah Reynolds is a superb service writer who always goes well above and beyond to make sure my experience at Scarborough Mercedes is pleasant ! She is a great asset to this dealership.

Read at DealerRater

DealerRater logo
DealerRater Oct 17, 2023

Great service and communication! Definitely will bring my car back again! Very quick turnaround for getting my tires and alignment on my glc63s.

Read at DealerRater

DealerRater logo
DealerRater Oct 16, 2023

Mohammed has always been a great service advisor. He is knowledgeable as well as pleasant. Wouldn’t want anyone else as an advisor.

Read at DealerRater

DealerRater logo
DealerRater Oct 15, 2023

Great service. It was very easy to set up the appointment. All required work was explained clearly and job done in a timely manner.

Read at DealerRater

DealerRater logo
DealerRater Oct 12, 2023

Matt was excellent to work with. He helped me find what I need. Great service!

Read at DealerRater

DealerRater logo
DealerRater Oct 12, 2023

Timely, respectful, diligent and sincere. Excellent work in service. Patient, knowledgeable sales people. Thankyou all.

Read at DealerRater

DealerRater logo
DealerRater Oct 9, 2023

Friendly and helpful, salesman was informed and patient, not to aggressive, overall pleased with my experience

Read at DealerRater

DealerRater logo
DealerRater Oct 7, 2023

They were ready to take my vehicle at the appointment time and completed the service in record time while I waited. Even though their dealership was under construction everyone was very accommodating.

Read at DealerRater

DealerRater logo
DealerRater Oct 3, 2023

Very professional and do an excellent job. Atmosphere is friendly and all about business at the same time. Nice combination in our world.

Read at DealerRater

DealerRater logo
DealerRater Oct 2, 2023

friendly, knowledgeable and helpful staff- i’m happy with the service and the price was reasonable

Read at DealerRater

DealerRater logo
DealerRater Sep 30, 2023

Sam and his team were professional in all aspects, from customer service to servicing my sprinter’s locking mechanism. Took time to talk about what they would do and gave a realistic timeframe of completion. I wasn’t just a number to them. Upfront and honest. A reputable business. Thank you all

Read at DealerRater

DealerRater logo
DealerRater Sep 27, 2023

Great service as always. Regular maintenance completed on-time and temporary waiting area very clean.

Read at DealerRater

DealerRater logo
DealerRater Sep 26, 2023

They were very professional and the final bill came in exactly what the estimate said it would be. Vehicle was repaired in a timely fashion and very pleased with the work. The service advisor Rebekah was very cordial and certainly an asset to your dealership

Read at DealerRater

DealerRater logo
DealerRater Sep 26, 2023

Matthew is an excellent rep. And knows what he’s talking about…Ask for him!!!

Read at DealerRater

DealerRater logo
DealerRater Sep 25, 2023

Neal and Service Manager Nick are always responsive, helpful, communicative and nice! I appreciate their professionalism.

Read at DealerRater

DealerRater logo
DealerRater Sep 25, 2023

Matt was wonderful to work with. Knowledgeable and helpful. Confident yet not pushy. I would highly recommend Mercedes-Benz of Scarborough and Matt to anyone on a search for their next vehicle!

Read at DealerRater

DealerRater logo
DealerRater Sep 24, 2023

Great experience with Bob…excellent sales service and delivered car right t our door! Wonderful experience.

Read at DealerRater

DealerRater logo
DealerRater Sep 23, 2023

A top notch experience from start to finish. A big thank you to Roger for great communication and follow through every step of the way.

Read at DealerRater


Leave Us A Review