This was my first service appointment. Very personalized with great follow through. Love having a dedicated service specialist - consistency moving forward will be nice.
Great and friendly service. No pressure and our salesperson was extremely knowledgeable. Overall a very positive experience!
Service was prompt, thorough and everything possible is done to treat the customer with care
We recently purchased a vehicle from MB Scarborough. Bob Holzhacker was our salesman and he absolutely fantastic. Not pushy, patient, knowledgeable, and very personable. I would highly recommend working with Bob for your next Mercedes purchase.
Very nice, knowledgeable and helpful Service team. They quickly determined what my car needed and provided me with a quote and a loaner. Then they quickly completed the work same day!! Excellent!
Mercedes Scarborough has been so excellent at getting us in for tire changes (summer/winter)! Rebekah is excellent!
Extremely customer service oriented dealership. The service department goes above and beyond to ensure all needs are met.
This dealership would be nothing and I’d take my business if it were not for people like Mohamed. There’s been too many changes as of late and seeing too many new faces (employees). One thing about owning a Mercedes and taking it in for service, the customer expects, actually demands an extraordinary level of service and should be like clockwork. I can’t say that I’m seeing this as I have in the past couple of year. As mentioned if not for Mohamed and Brandy, we’ll likely take our business elsewhere.
My appointment was at 2:30pm and when i got there someone checked in my car and helped me go through the process. After verifying my car, they came and explain to me everything that was checked, i even received a full report on my car. My car was also fully washed and cleaned, which means a lot for me. Great service!
Matt did an excellent job. Approachable and easy to work with. Great experience overall. Thanks!
Great to work with. Very professional, knowledgeable and great pricing. If you’re in need of a service van ask for Roger Gamblin. And thank you Brandi Lauler for all your help!
Very easy to deal with and very professional. A pleasure all around car was just as advertised
Great service and friendly staff. Super helpful to get us a great sprinter van as soon as possible.
Great service. Dave was in constant contact and made sure that I was updated on the process of my car.
They have always been very accommodating getting our vans serviced in a timely fashion. Working with the service team has been great.
Efficient and convenient. Provided me with a courtesy car when I decided last minute to replace all my tires. Great service.
Services was fine. I made the appoint requesting a different tire, which you didn't have in stock today. I had to take the continental over the Michelins I wanted. They seem to be riding ok.
Both the General and Service managers provide the extra level of personal concern and effort that is expected in a luxury vehicle dealership and too ofen missing in other stores.
Was very happy with the quality and integrity of the services provided by my service writer Sam Hershom
Rebekah Reynolds is a superb service writer who always goes well above and beyond to make sure my experience at Scarborough Mercedes is pleasant ! She is a great asset to this dealership.
Great service and communication! Definitely will bring my car back again! Very quick turnaround for getting my tires and alignment on my glc63s.
Mohammed has always been a great service advisor. He is knowledgeable as well as pleasant. Wouldn’t want anyone else as an advisor.
Great service. It was very easy to set up the appointment. All required work was explained clearly and job done in a timely manner.
Matt was excellent to work with. He helped me find what I need. Great service!
Timely, respectful, diligent and sincere. Excellent work in service. Patient, knowledgeable sales people. Thankyou all.
Friendly and helpful, salesman was informed and patient, not to aggressive, overall pleased with my experience
They were ready to take my vehicle at the appointment time and completed the service in record time while I waited. Even though their dealership was under construction everyone was very accommodating.
Very professional and do an excellent job. Atmosphere is friendly and all about business at the same time. Nice combination in our world.
friendly, knowledgeable and helpful staff- i’m happy with the service and the price was reasonable
Sam and his team were professional in all aspects, from customer service to servicing my sprinter’s locking mechanism. Took time to talk about what they would do and gave a realistic timeframe of completion. I wasn’t just a number to them. Upfront and honest. A reputable business. Thank you all
Great service as always. Regular maintenance completed on-time and temporary waiting area very clean.
They were very professional and the final bill came in exactly what the estimate said it would be. Vehicle was repaired in a timely fashion and very pleased with the work. The service advisor Rebekah was very cordial and certainly an asset to your dealership
Matthew is an excellent rep. And knows what he’s talking about…Ask for him!!!
Neal and Service Manager Nick are always responsive, helpful, communicative and nice! I appreciate their professionalism.
Matt was wonderful to work with. Knowledgeable and helpful. Confident yet not pushy. I would highly recommend Mercedes-Benz of Scarborough and Matt to anyone on a search for their next vehicle!
Great experience with Bob…excellent sales service and delivered car right t our door! Wonderful experience.
A top notch experience from start to finish. A big thank you to Roger for great communication and follow through every step of the way.
Mohammed makes everything pleasant and always will be sure that satisfaction comes first. Such a delight to work with him.
Always professional and competent. Mohamad is a true professional. It was a great experience. Thank you.
Very professional and thorough. Customer-centric. Keeps the customer up to date on the progress of the maintenance.
The service writer was very helpful and pleasant. The technician did a great job. I would recommend Mercedes of Scarborough.
Great service. Work done in a reasonable time frame. Everything on the check sheet was thoroughly explained to me. Follow up messages asking if I had additional questions please call.
Been dealing with Roger Gamblin for years he knows how to get the job done and their service department is top notch
The experience at Mercedes Benz of Scarborough was outstanding, starting with the phone call when I made my appointment to have the car serviced. On arrival at the dealership, the service advisor Rebekah was knowledgeable, caring and welcoming. She kept me updated about the progress of the repairs during my stay. I highly recommend this dealer.
Friendly, good service. Could use some help with telephone edicit. The gentleman we dealt with via phone could use a class or two on how to speak to a customer.
Dealership was very nice on all levels newer building, clean and well organized. The support by Rebecca was exceptional and professional. I highly recommend her and Mercedes-Benz of Scarborough.
Greeted upon arrival- service explained- snacks and drinks in the waiting area- was completed at the estimated time. All good 👍
David Cleveland was extremely helpful with the service on my Sprinter. I took longer than I expected and had to return the next day to have some items corrected, which David did quickly and happily.
Had our Winnebago View RV on a Mercedes Sprinter chassis in for recall work, and Sprinter service manager Sam Hersom did his usual wonderful job taking care of us. They also did state inspection (failed-rust and corrosion on brakes) and he showed us photos and explained thoroughly the issue and why(we don’t drive it enough!). Scheduled us for a convenient follow up. He always gives us great service and leaves us with a level of confidence that our vehicle is in good hands!
Always knowledgeable, courteous, and happy to help. All of my dealings have always been great.
Had a pleasant experience while I waited for my service to be performed. Great communication and exceptional work performed on my sprinter.
Always helpful, accommodating, professional and the work is of very high quality. You get what you pay for in this world.
Excellent service, fair price, provided good guidance for our new electric vehicle. A bit far for us to travel an hour one way, but worth the trip
Had a great experience buying a new car from Mercedes-Benz of Scarborough. Best price and excellent customer service. Staff was very friendly and professional. Christian is amazing, tries to help as much as possible and makes the process really smooth and quick. I highly recommend this dealership!
Got an appointment for Service A and oil. Change for our sprinter Van quick. We just drive across the country from Reno and needed to do the service before travel back. Took several hours but they booked us a Lyft downtown. Nice and friendly place.
Neal is great. He always takes great care of us and make sure that our car is in great shape. He is easy to deal with and makes the process very easy.
They are always very nice and accommodating. I’ve had to make an appointment. Great service!!
Very thorough briefing on the inspection the cost and history of my service. Listen very thoroughly to my wants and needs and my expectations.
Service went very well. Employees were very polite and attentive. When new issues were discovered during service, I was always consulted.
Neil Hickey was very thorough and pleasant to work with . Thank him again for friendly service
Nice people and great service always! Love this dealership. Starbucks coffee in waiting room is appreciated!
Service was fast and thorough. Rebekah went out of her way to ensure the safeness of my car when a part fell off.
Amazing! So considerate and helpful and really was in tune to my needs . Was leaving out of town and check engine light came on - I drove over I. Hopes they would look and they made time for my car w no appointment and even fixed it and had me and my kids on our way in less then 3 hours - unbelievable with todays labor market!! A++++++
Mohammed consistently goes above and beyond to provide exceptional service every time I am there.
Just wonderful caring knowledgeable individuals dedicated to caring and doing what is right for the customer
Courteous, expert, professional customer service and maintenance work. Proactive in identifying upcoming repairs that allow plenty of time to plan for them. Highly recommend.
Good experience. Very professional The rep took great care of me and text when my vehicle was done.
This dealership is very friendly and professional. They provide helpful reminders of when services are due and make scheduling appointments easy.
Excellent service and communication. Service on my car was completed in a timely manner. Very pleased with my overall experience
Friendly service. Identified and repaired problem with my car. Provided a loaner. Kept me updated with progress on repairs. Would recommend.
Very accommodating dealership to deal with from sales to service department. Very friendly. Always feel welcome!! Everyone goes out of their way to make sure everything is taken care of!!
I have purchased four Mercedes Benz automobiles from this dealership since 2007. I only use their service department for the service, and have had no issues.
Excellent! Customer service and attention to all the details were above expectations. Thank you for the ultimate car buying experience!
The dealership is great and my service advisor is top notch! The cashier though, leaves much to be desired and fought with me when I tried to explain her error; I witnessed her being quite rude to another new customer as well - it’s a shame
Excellent service, sale person is very helpful and elaborative. I Highly recommend this Mercedes dealer.
Extremely polite and helpful Makes you feelComfortable discussing the concerns. Not.much of a waiting time.
My visit today was just some finally items and clarification of some operation that weren’t clear to me. Sales Rep and F&I gentlemen were great!
Great customer service and beautiful dealership! Fair and honest for a transparent and quick transaction.
I'm happy to the service. I'm come back again to checking my car
They did a great job finding & fixing the problems & did it in a timely & professional manner.
Repairs are done right the first time. The people without exception are all very friendly and helpful. The service advisors are quite knowledgeable and the prices are fair.
Great experience! Showed up with a flat tire & they were kind enough to fix it on the spot. It was a quick & easy trip . Very much appreciated!
Welcoming and thoughtful, my experience with Mercedes Benz of Scarborough was one of the best auto buying I have had. Thank you Max and Mike.
great customer service and attention to detail. Very easy to work with service department for scheduling.
The staff is quite helpful. The staff kept me apprised and were thoughtful of my time. The dealership facility is comfortable and clean.
Excellent customer service from Rebekah Reynolds. Thank you for all your help! Sincerely Marina Greenberg
Our salesman, Matt,Benson, is so friendly. He made us feel really comfortable. We had no pressure on us. He is very knowledgeable about cars. They did not push with pressure any of the extra oriducts. We love the used Volvo and our salesman. You should ask to see if Matt can be your person. salesman. He is a young, friendly. It is amazing how much he knows about Mercedes cars and SUVs
I had a serious repair and I was SO well taken care of . Great customer service. A pleasure in a tough situation. Happy ending thanks to Scarborough service team
Dealt with a gentleman named roger gamblin by far one of the best sale person I have worked with. made the purchase a smooth process. Would highly recommend him and the dealership.
Hi Nick and Mohammed, I just got home from picking up the wagon and wanted to take a moment to express my sincere gratitude for the exceptional service and care you have consistently provided for my Mercedes. Your dedication to ensuring that my vehicle is in top-notch shape is truly commendable. I am incredibility impressed with your attention to detail and the meticulous manner in which you handle every aspect of servicing my car. The peace of mind I have know that Alicia’s wagon is in capable hands, is invaluable. Your expertise and commitment to excellence shine through in ...
Great service! Extremely prompt and considerate of my time. Roger is my go to for any vehicle needs no I’ve been using him for years!
People there were great to work with, especially our salesperson Sydney. The service people were also extremely helpful in making certain the car was perfect before I took it home.