Customer Testimonials
Excellent service and very friendly staff. They explained everything clearly, completed the work professionally, and made the whole process easy. Thank you!
They performed routine service on my car and did a state inspection. All was completed as expected.
Very efficient and caring. Ran an extra diagnostic for me because the vehicle had been in storage for 9 months. As an extra bonus, I left with a car as clean as it was the day I bought it. The facilities are wonderful — plenty of waiting space and excellent snacks and beverages to help while away the time.
Very nice dealership, Eric was our salesman and we really enjoyed meeting and working with him. From test drive to delivery, he made the experience smooth and rewarding!
No one answers the phone. I tried several to call to set up appointment. No answer, no response to message left. Finally went to the store!! Costs have increased. Guess we have to pay for the new store front. Also communication during service is essentially non existent. They don’t call or text to let you know status or if they will miss the promised date. Hopefully the mechanics are still ok. It’s the only reason they got 3 stars.
Superb customer service with timely repair availability. Scott the sprinter rep, is an expert and knows what to ask to get to the root of an issue. Especially like the service tech video used for final repair approval...great use of technology. Satisfied as always!
Everyone was ever so helpful, and the drivers who brought my vehicle back were absolutely wonderful people. I praise everybody there at the dealership.
Went for the services. The job was done within the reasonable time. The customer service representative - Emily - was extremely helpful in explaining the issues and the solutions!
I was acknowledged that I was there immediately and Service was quick and everyone was very polite
Zoe is a truly outstanding service advisor. I found it nice to get a $200 discount on B service. All work was done very professionally and on time. This dealership is far better than my home dealership in Jacksonville, FL (Fields).
Very accommodating to work around my schedule in orderto schedule the vehicle service. Everyone in the department is accommodating, personable, prompt, and friendly. Everything that was needed was fully explained, and they were more than amenable to my contacting them with any questions.
Joshua was great. He was able to fit my E350 in for an oil change. Recommended some needed repairs
Good service, courteous staff but office can’t manage to change person to contact - me,, Ilga Harrington, my husband Rodney died last summer and I have Tod the people at Mercedes that numerous times but they still address me as Rod
Excellent service from Emily. The loaner I was given that morning was suitable and much appreciated. My vehicle wasn’t ready as expected due to a lengthy software update. At 3:30 with no solid estimate on when my care would be done, Emily suggested I take the loaner home and have a driver bring my car to me the next day. That really softened my overall experience and made things so much easier on me and for me. My care was delivered to my home the next morning well cleaned and ready to go. Thank you. Bottom line, all considered, I ... Read More DealerRater - Jun 2, 2026
Overcharged for labor. Charged 700 for something that was supposed to be done when changing the tires. Having me pay for your mistake is rediculous.
Very friendly and professional staff. My service advisor Josh made the drop off and pickup of my vehicle very smooth. I have an older Mercedes and was happy that Mercedes of Scarborough is able to service and make repairs. I will be going back!
I brought the vehicle in for a Mercedes-Benz recall. I had to leave the vehicle for,service. I was offered a ride home by Uber and was told that the dealership "would take care of it." I assumed ( incorrectly) that meant that the dealership would cover the cost. They did not. My cost was around $49.00. I was not offered a loaner. The work was completed and as always, although expensive, (they found other issues that needed corrections) the work was done efficiently and accurately. For what was done, review of the rear sub floor, windshield wiper replacement and ... Read More DealerRater - May 15, 2026
The sales and finance staff could not have been more helpful and inviting. I walked out with my new car all within just under 2 hours! Couldn’t recommend this dealership more.
The service staff at Scarborough Mercedes was fantastic. They took my car back quickly upon arrival and completed the factory service timely, returning a newly washed vehicle to me swiftly!
I have never been treated with such kindness and concern at any dealership ever! Extraordinary customer service!
Spencer and his team were accommodating and excellent to work with. The vehicle was delivered perfectly.
Great job done ahead of schedule, kept updated during the job. Easy to schedule online.
I bought my Mercedes GLC300 last week from Stathi, who is my salesperson. Everything was very good, and he was very helpful and did a good job. I was very impressed when I first got there and test drive. I really enjoy my car and am happy with it. Thank you so much.
Everyone was excellent, informative and energetic! Spencer and Sydney were so interested in finding exactly what I wanted.
Emily was proactive and commutative during the entire repair process, she reached out to a third party warranty company on my behalf and handed all the paperwork, she’s is outstanding. Best, Stephen
I was pleasantly surprised by the competence and professionalism of the service staff, in particular, Emily. When I called to set the appointment to fix a check engine light that the issue was covered under warranty,,,the gentleman wasn’t very knowledgeable or what seemed to be accommodating. I was worried as some dealers (according to the internet) had tried to charge for this issue. Again, once I got there, the staff knew exactly what it was and there was no issue whatsoever!
This was my first time using this dealership and it was a positive experience from start to finish. Everything was very professional and well orchestrated.
Very nice group of worker,caring for there customers, very cooperation and answering any questions with explanation
Service was excellent. They took care of my car and washed it in a very timely fashion.
Team greeted me quickly and got right to work on the car. They did quality work and even did a recall that wasn't scheduled so I wouldn't have to come back. Excellent service.
My experience with Mercedes of Scarborough was stellar. From sales to service, I could not be happier. Other dealerships with whom I have dealt in the past have not come close. From Spencer, the sales manager, to Tina, my sales person, to finance and the service department, everyone was kind, thoughtful and couldn't have been more informative. It was wonderful and since taking possession of my car early this week, I have told all my friends, family and clients to go to Mercedes of Scarborough and buy a MERCEDES!!!!!! (and I know a LOT of people!) Cheers, Mary
The service is always great. The atmosphere is wonderful. They make you feel at home.
Had an awesome experience here! Drove in looking at used and ended up buying a brand new Mercedes sedan. Absolutely love it. The sales person as well as all the people there were absolutely wonderful to deal with.
I recently bought a used Sprinter Revel and wanted to have it checked over by a MB Dealer before the summer traveling season. I live in NH but MB Scarborough hands down had the best overall reviews so I stopped by while I was visiting the area to make an appointment . I was greeted by Emily in service who was terrific and then she sent me to Scott who is the Sprinter “guy”. He explained the service needed in detail with a quote and I was out the door with an appt in a week. Again, arrived for my appointment ... Read More DealerRater - Mar 25, 2026
Great service, professional staff and took care of my car issues in a timely manner.
Garrett was very patient, attentive to our needs and understanding. He understood our needs and came through for us!
Neal Hickey was very helpful and efficient. I enjoy working with him as he communicates well and strives at customer satisfaction. 10/10 hands down. Thanks Neal!
MB in Scarborough once again rises to the challenge and delivers. Dropped in with a dead battery concern for our 2014 ML350 (jumped it to get to the dealer). Zoe (our service manager) got the car in right away to confirm one way or another. Swapped in a new battery and starter battery and good as new. In fairness to the vehicle diagnostics it had been stating "Check Battery" for over a month... My bad and thanks Zoe and Neal for always making the experience pleasant, professional, and personable. Cheers
Neal, our Service Manager, has our total confidence and trust. I always feel our 2011C300 is well taken care of. And, I love the car!
I brought my older E320 in for a service and check up. The staff, my advisor Neal, and everyone greeted me kindly. I was walked through the costs and shown everything up front. Great service!
This was truly one of the best automobile purchasing experiences I have ever had—especially when buying another Mercedes.
ERIC, my salesperson, was exceptional: professional, knowledgeable, courteous, and genuinely friendly. He patiently answered what must have been hundreds of questions and thoughtfully addressed every concern I had.
To make the transaction even more complex, I purchased my SUV from out of state entirely by telephone. Despite the added logistics, the entire process—from shipping to registration, taxes, and document signing—was handled seamlessly, efficiently, and with great care.
After speaking with SPENCER, the sales manager, I now understand why ERIC ... Read More DealerRater - Mar 11, 2026
Excellent service. I truly appreciate that the service associate identified my car needs in details. I will use the dealership in future repairs
My 34 year old Mercedes wagon needed repair that my local guy wasn’t up for, so I had no choice but to come to Scarborough.
Josh Bath treated me with respect and understood my situation, and got the job done. Was it expensive? Yes, but it was a complex job that was too much for non- Mercedes specialists and I have peace of mind that a complicated job was done right by technicians who have a great appreciation for their product. Not only did the whole team make it happen- one of the parts was one of only two left ... Read More DealerRater - Mar 5, 2026
Incredible customer service. Always felt tended to and heard. At no point did I feel like I was being sold something I didnt need. I will absolutely be returning all vehicle service and future purchases!
Great customer service. Emily Crocker is the best at taking care of us whenever we need servicing.
Neal Hickey and Emily Crocker make ea visit here a pleasure. This is a wonderful dealership, largely based upon the quality of the Staff that fills the property. When you trust and respect who you work with dealer visits are great!
Top notch customer service! Amazing staff and atmosphere. Very professional & would recommend them every single time!
Very professional and a great facility. Team effort with different people all working to assist me during my sign in and wait. technician spoke with me and gave a comprehensive review of what he did and the complete outcome
Always great service. Service works great with sales staff. They explain what’s wrong with your vehicle.
They did a great job. It was going to take a bit so they brought me home then delivered car to me. Also they sent video of what the problem was. Thanks
Winter tires being put on. My service rep delivered my car later that day all ready to go. Great service
My appointment today was convenient and quick. My service contact, Josh, is always helpful whenever I go in.
Every time i go i get treated with lots of professional courtesy , and they take the time to listen.
They are always very helpful and courteous. They took time to show me how to set things with the computer system in my car.
Great inventory and amazing customer service. I bought a new GLC 300 and Bob and Spencer were really good to work with as well as Erica.
This is my second car with MB Scarborough and whenever I have had an issue everyone has been great with resolving!
We were very happy with our experience at Scarborough Mercedes Benz and our salesperson Stathi.
The associates at this dealership are professional at all levels. I especially enjoy my interaction with the greeters at the car entrance. The service managers are more than accommodating It's a pleasure to do business with this dealership
The dealer's service department is outstanding. They are very efficient from the moment you walk through the door, provide details on the service to be performed, cost, and how long it will take. They go the extra mile when the service is complete to deliver a serviced car that has also been washed and vacuumed. The waiting area is very comfortable with beverages and a selection of snacks available. They represent very well the engineering excellence that is the trademark of Mercedes-Benz.
Very efficient at receiving my vehicle, going over with me what needed to be done and getting me a loaner vehicle. Neal also made sure that I was comfortable in the loaner and made sure that i had no questions about its operation. When I picked up my SUV in the late afternoon, the same courtesy was shown. I am a senior citizen and everyone made sure that I was safe.
I have always had a great experience at MB of Scarborough. I have bought two cars through them and service them there as well. The service experience is unparalleled. We also have a Lexus and while they generally do a great job, they could learn a thing or two from MB.
Service department: Zoe is so professional and kind. She addressed the issue and worked with the mechanics to keep me informed on what they were doing and an approximate time of when it would be done. Exceptional service. Thanks!
Amazing people. For a large dealership they hold community values and relations with their customers in high regard. I am proud to say I am part of their community.
MB of Scarborough is where we bought our coach 4 months ago. We recently had a few warranty items taken care of by Scott Joys. However one item was the refrigerator which needed a new panel replacement cracked at delivery.It appears MB is still awaiting delivery of the proper panel from AS.
Excellent service and great communication. Neal was great to deal with and stayed in constant contact with me. I would highly recommend them.
The reason I will keep going there is due to Zoe my service advisor. If you're looking to purchase, I recommend Colin or Sydney.
Neal is a great service advisor. He always listens well and provides first rate service. The atmosphere at the dealer is professional and friendly. Your Technician Chris went above and beyond to find and eliminate an annoying “ticking” sound in our new S Class. Employees like Neal and Chris are why we have been loyal Mercedes Benz customers for nearly 20 years.
Best experience buying a car in 40+ years Great service Great people Amazing value Honest negotiations
The Service was quick & efficient and My Car was washed & vacuumed. It was vey Much appreciated
Staff is always friendly and attentive. Neal Hickey, my service advisor is always the ultimate professional and always helpful and efficient.
Service met my expectations and was completed in a timely manner. Also appreciated car wash
Repairs not completed professionally and invoices have none existing parts and labor waiting to hear from the dealership
Neal is tremendous to work with. He is quick to respond and very helpful. Thank you
I was welcomed as I got out of my car. Had a great interaction with service personnel. Very good amenities. Service was done in the time they said it was be and car came back clean. Very pleased.
Total professional work . From the moment I drive into this dealership I have total confidence that what ever issue I have with vehicle will be taken care of by the staff
Very difficult repair since it was electrical and VERY hard to trace. Vechile was picked up, reportedly fixed and within 350 miles same problem occurred . Dealership paid for this towing which was close to 100 miles. Found other electrical problems and turbo problems. Dealership covered all labor costs, customer paid for the OEM parts. Although customer and service department were both frustrated Scott Joys was very professional and kept client informed. Sprinter now running well.
My visit went smoothly. I was informed of any issues and offered opportunities to fix any issues that my car needed addressed.
Extremely beautiful dealership, very clean and neat. Employees are very friendly and courteous Nik in sales was great to deal with and Erica (financing) was amazing to deal with as well.
My car was due for service, state inspection and I needed new tires. Josh informed me about a sale so I was able to take advantage of their sale on Michelin tires. Thanks Josh! Every staff member I encountered during my visit, from the manager to the valet, were helpful, courteous and polite. Wonderful people!
Service was fast and efficient. Scott was extremely helpful explaining future scheduling. Thank you Scarboro Mercedes.
Joshua my service rep was very nice and helpful! My car was returned to me washed and vacuumed after the service.
Was a little intimidated by the dealership, as we bought our car used elsewhere. Neal was super helpful and understanding.
Emily was excellent friendly helpful and professional. She answered all my questions and did everything she could to make my service go smoothly
Excellent service as always.. from the minute you arrive till you pick up your vehicle! First class all the way!! Thx.
Josh Bath is an excellent service employee He goes out of his way to help with your vehicle problems.
MB Scarborough provides excellent advice on service needs. The staff is very knowledgeable, timely with information as the service is provided and friendly.
Excellent experience! Stathi in sales was very friendly and knowledgeable and explained everything clearly about the vehicle we were buying. Service also did a great job getting my car ready efficiently and timely. My used vehicle drove like brand new. Also clean modern waiting area made the wait warm and comfortable. Very friendly staff. Overall great experience. Highly recommend.
Our service advisor, Neal Hickey and the technician were excellent. We would definitely recommend this dealership to friends.
Neal is the best service advisor I have dealt with in all my dealings with repair shops! He is honest and is able to suggest multiple options for service other than the "do it now" typical of dealership service. He is kind and accommodating and will go the extra mile to ensure it is a good experience, despite having to spend money on vehicle repairs.
Mercedes-Benz of Scarborough is second to none in customer service! The service department keeps you informed every step of the way and they even offer valet service if you are unable to drop off or pick up your vehicle!
I worked with Zoe in the service department. Very professional, and the work was delivered as promised..
Service representative Emily did a great job helping me get my car serviced. Communication was clear and timely!
Without exception my dealings with MBOS have been of the highest quality - and I have had many of them. This was just the latest = fixing a broken volume control under warranty. This is a VERY HIGH quality dealership with very high quality employees led by very high quality management. My service rep Ashley is 5 star.
We take our son’s 2024 CLA 250 there for oil changes, maintenance etc. It is always great service with quality work. Josh, our service advisor, is always courteous, efficient and knowledgeable. We highly recommend.
Excellent service writers and staff...go beyond the minimum to get sure your car is safe and functional
Josh in service is so great. Everything went off without a hitch!! Makes servicing your car a pleasure.
Had a great experience getting my 2 yr service done. Car was ready faster than expected and the waiting area was comfortable and had good wi-fi so I could get some work done while waiting.
Garrett was awesome he was t to pushy and took the time to listen to all my wants, highly recommend dealing with him!
Made appointment. I was expected. I was taken care of very well. Neal was very conscientious
I love my dealership! Everyone is so nice and attentive! The work done was great! Rides like brand new!!!!
